Customer Service Manager

BANK FIVE NINE • Oconomowoc, WI • 4h ago

JOB REQUIREMENTS: Do you have a passion for developing employees and a
sharp attention to detail? If you are a combination of those skills, we
have an exciting Customer Service Manager opportunity you may want to
consider. As a Customer Service Manager, you\'re responsible for leading
the team to ensure an exceptional customer and team member experience,
manage risk, and support growth. As a leader, you will coach, motivate
and develop your team of direct reports to achieve their full potential
while complying with all policies and procedures. This position is for
our East Brookfield branch. Essential Functions: The Customer Service
Manager responsibilities include: Actively coaches staff and ensures the
transfer of learning necessary for employee development and engagement.
Leads by example and helps to create a positive environment. Assists in
resolving customer issues in a tactful, effective manner and explains
Bank Five Nine policies. Ensures the staff delivers distinctive customer
service. Works to resolve internal and external customer issues promptly
and courteously. Ensures staff complies with established standards and
regulations. Resolves audit exceptions in a timely manner on an as
needed basis. The Customer Service Manager is a role model for our
employees and customers and consistently reflects the Bank Five Nine
brand. Must Haves: High school diploma or G.E.D. At least 1+ year of
experience in a retail banking environment Basic keyboarding skills and
the ability to navigate in a Windows environment Preferred to Have:
Bachelors degree. Coaching/training experience. Experience with
supervision or leadership of retail banking activities. Audit/compliance
expertise. New accounts experience. Why Bank Five Nine: We\'ve been in
business over 167 years, and we\'re just getting started! Bank Five Nine
is on a mission to make lives better for the Wisconsin communities that
we have been honored to serve since 1859! We\'re excited to be named a
Top Place to Work for 17 years in a row and proud to be a place that
people love to come to work every day. We are an Equal Opportunity
Employer. We are committed to the full inclusion of all qualified
individuals Equal Opportunity Employer: Minorities, Women, Veterans,
Disabilities *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/6CC441D04FD841E7

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