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Inside Sales Coordinator

Universal Forest Products, Inc. • Blanchester, OH • 2h ago

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Job Summary

The Inside Sales Coordinator I plays a key role in driving growth by connecting with customers, building relationships, and uncovering new sales opportunities. This position partners closely with account managers and customers-primarily by phone-to support sales initiatives, resolve issues, and deliver an excellent customer experience. This is a great entry-level opportunity for someone who enjoys communication, problem-solving, and learning the fundamentals of inside sales in a fast-paced environment.Key Responsibilities

Build and maintain strong relationships with customers through frequent, proactive communication

Gather customer feedback and insights to ensure satisfaction and identify opportunities for growth

Handle routine customer questions and issues, escalating complex matters to appropriate team members

Proactively solicit sales orders from existing customers via phone

Support new customer development through phone and internet-based marketing efforts

Assist with lead qualification by assessing interest level, timelines, and customer needs

Execute market penetration strategies using web-based sales leads

Coordinate customer sample requests with plant operations

Communicate regularly with customers regarding brand updates, product information, brochures, and programs

Support new product launches by introducing customers to new and unfamiliar products

Partner with account managers to fulfill customer requests and resolve service concerns

Maintain positive, professional relationships with distributors

Collaborate with Product Managers to support and enhance sales programs

Attend trade shows, product introductions, and sales-related events as needed

Participate in ongoing product and sales training

Prepare reports, correspondence, and documentation to support sales activities

Perform other related duties as assigned

Qualifications

High school diploma required

0-2 years of experience preferred, ideally in customer service, sales support, or a related role

Foundational understanding of sales and customer service concepts

Strong communication and interpersonal skills

Proficiency with Microsoft Office (Excel, Word, Outlook) and general business software

Comfortable using standard office equipment (computer, scanner, etc.)

Eagerness to learn, contribute, and grow within a sales-focused environment

High school diploma required

0-2 years of experience preferred, ideally in customer service, sales support, or a related role

Foundational understanding of sales and customer service concepts

Strong communication and interpersonal skills

Proficiency with Microsoft Office (Excel, Word, Outlook) and general business software

Comfortable using standard office equipment (computer, scanner, etc.)

Eagerness to learn, contribute, and grow within a sales-focused environment

The Company is an Equal Opportunity Employer.

Universal Forest Products and its subsidiaries and affiliates are equal opportunity employers. All qualified candidates will receive consideration without regard to race, color, religion, sex or national origin.

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