Sr Payment Solutions Specialist

SUMMIT CREDIT UNION • Cottage Grove, WI • 2h ago

JOB REQUIREMENTS: Description At Summit Credit Union, we understand that
when members fall behind on payments, they need solutions, guidance, and
support-not just collections. As a Payment Solutions Specialist, you\'ll
play a critical role in helping members regain financial stability while
protecting the credit union\'s assets. Through thoughtful
problem-solving, strong compliance practices, and collaborative efforts,
your work supports both member success and organizational risk
management. What You\'ll Do (Your Impact) Manage delinquent accounts by
evaluating account status, identifying root causes of delinquency, and
determining appropriate resolution strategies. Work directly with
members to bring accounts current, offering education and guidance on
available programs and financial solutions. Execute collection
activities across consumer, mortgage, and business loan portfolios,
including legal actions when necessary. Collaborate with third-party
vendors such as attorneys, auction houses, and agencies to resolve
accounts effectively. Ensure all collection efforts, documentation, and
account actions meet regulatory and internal compliance requirements.
Investigate and resolve escalated or complex member issues with
accuracy, professionalism, and care. Recover funds efficiently while
balancing member experience and organizational risk. Analyze delinquency
trends and reporting to ensure accuracy and identify opportunities for
improvement. Support the payment solutions team by sharing knowledge,
best practices, and advanced collection expertise. What You Bring
Associate degree or equivalent work experience in a related field.
Minimum of three years of experience in a high-volume collections and/or
loan servicing environment. Strong understanding of collection systems,
loan documentation, deposit accounts, insurance programs, and return
items. Knowledge of legal processes related to collections, including
consumer loans, mortgages, business loans, bankruptcy, and motor vehicle
actions. Ability to obtain a Nationwide Mortgage Licensing System (NMLS)
number. Excellent verbal, written, and negotiation skills with the
ability to handle sensitive situations professionally. Strong
analytical, organizational, and problem-solving skills with sound
judgment. High attention to detail and ability to manage multiple
priorities independently. Advanced proficiency in Microsoft Excel and
working knowledge of Word, Outlook, and database systems. A
collaborative, team-oriented mindset with a commitment to shared
success. Why You\'ll Love Working Here A meaningful role where you
directly help members overcome financial challenges and regain
stability. Opportunities to collaborate with experienced, supportive
colleagues and external partners. A culture that values... For full
info follow application link. Summit Credit Union is proud to be an
Equal Opportunity and Affirmative Action Employer of Veterans,
Minorities and Individuals with Disabilities. *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/620306CA90BF49B7

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