Director of Spa

Hyatt • Miami, FL • 2h ago

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is seeking a Director of Spa to join our team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience.

Position Summary

The Spa Director is responsible for the overall leadership, strategic direction, and day-to-day operations of the hotel's spa and wellness facilities. This role ensures exceptional guest experiences, drives revenue growth, and maintains the highest standards of service, cleanliness, and brand alignment. The Spa Director leads a multidisciplinary team while optimizing financial performance and enhancing the spa's reputation as a premier wellness destination.

Key Responsibilities

Operational Leadership

Oversee daily spa operations, including treatment services, retail, fitness, and wellness programming

Ensure consistent delivery of luxury service standards and guest satisfaction

Maintain compliance with health, safety, and hygiene regulations

Develop and implement standard operating procedures (SOPs)

Guest Experience

Create a personalized, memorable spa experience aligned with the hotel's brand

Address guest feedback, resolve concerns, and implement service improvements

Monitor guest satisfaction scores (e.g., Forbes, LQA, Medallia) and drive continuous enhancement

Financial & Revenue Management

Develop and manage annual budget, forecasts, and financial performance

Drive revenue through strategic pricing, promotions, memberships, and packages

Optimize labor, cost control, and profitability metrics

Oversee retail strategy, product selection, and inventory management

Team Leadership & Development

Recruit, train, and manage spa staff including therapists, estheticians, and supervisors

Foster a culture of engagement, service excellence, and accountability

Conduct performance evaluations and implement development plans

Ensure appropriate staffing levels and scheduling to meet business demand

Sales & Marketing

Collaborate with marketing and sales teams to promote spa offerings

Develop local partnerships and wellness programming

Support group and event business (e.g., bridal, corporate wellness)

Identify trends and introduce innovative treatments and services

Vendor & Product Management

Manage relationships with product vendors and service providers

Ensure quality, consistency, and alignment with brand standards

Negotiate contracts and oversee procurement

Brand Standards & Compliance

Ensure adherence to brand guidelines (if applicable) and luxury service benchmarks

Support audits (Forbes Travel Guide, LQA, AAA, etc.)

Maintain licensing and certifications required for spa operations

Qualifications:

Qualifications

Education & Experience

Bachelor's degree in hospitality management, Business, or related field (preferred)

5-8 years of spa or wellness leadership experience, preferably in a luxury hotel or resort

Strong operational and financial management background

Skills & Competencies

Exceptional leadership and people management skills

Strong business acumen with P&L responsibility experience

Guest-focused mindset with a passion for wellness and hospitality

Excellent communication and interpersonal skills

Ability to analyze data and drive performance improvements

Knowledge of industry trends, treatments, and wellness innovations

Flexible schedule including weekends and holidays

Ability to work in a fast-paced, guest-facing environment

Occasional lifting, standing, and physical mobility within spa facilities

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Primary Location: US-FL-Miami

Organization: Andaz Miami Beach

Pay Basis: Yearly

Job Level: Full-time

Job: Spa

Req ID: MIA004272

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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