Housekeeping Supervisor

Crescent Hotels and Resorts • Horseshoe Bay, TX • 3h ago

Description

Job Overview

The Housekeeping Supervisor plays a key role in the daily operations of the Housekeeping Department. This position requires a hands-on leader who is well-versed in scheduling, daily reporting, operational procedures, and company policies across the resort. The ideal candidate must be flexible and prepared to perform both administrative and housekeeping tasks as needed.

Essential Job Functions

Assist with associate scheduling and staffing needs

Complete shift reports and support payroll submission

Monitor and verify completion of daily work assignments

Maintain key inventory and control procedures

Assist with weekly inventory counts and supply ordering

Keep the Assistant Executive informed of associate needs and concerns

Ensure proper organization and inventory control of equipment and supplies

Oversee cleanliness and maintenance of company vehicles, utility carts, and equipment

Report maintenance issues to appropriate managers and follow up on repairs

Communicate regularly with the Front Desk regarding room status and discrepancies

Generate and review reports (e.g., departures, wait status) to ensure smooth workflow

Inspect (QA) all VIP rooms prior to releasing them for occupancy

Inspect and clean guest rooms as needed

Actively monitor floors to ensure efficiency, provide guidance, and recognize strong performance

Verify all room statuses are accurate and entered into the system by shift end

Communicate updates, unresolved issues, and guest requests with other supervisors

Minimum Qualifications

Valid Texas Driver's License with a satisfactory motor vehicle record

Basic computer skills, including email and word processing

Proven hands-on housekeeping experience

Previous supervisory experience preferred

Additional Qualifications

Professional demeanor with strong written and verbal communication skills

Adherence to uniform standards, including slip-resistant, closed-toe footwear

Ability to work a flexible schedule, including weekends and holidays

Strong decision-making and problem-solving skills

Ability to work efficiently under pressure and time constraints

Demonstrated leadership ability and strong work ethic

Benefits & Resort Perks

Core Benefits

Medical, dental, and vision insurance

Short- and long-term disability coverage

Major illness and accident insurance

Access to the Associate Relief Fund

401(k) with employer match

Competitive salary with regular performance reviews

Paid vacation and holidays

Resort Perks & Opportunities

Subsidized associate housing, shuttle transportation, and weekly meal support

Access to dining, retail, and resort amenities, including golf (based on availability)

Travel discounts through Crescent Hotels & Resorts and partner properties nationwide

Global career exposure through Crescent Hotels & Resorts and Preferred Hotels & Resorts

Qualifications

Behaviors

Preferred

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better

Preferred

High School or better

Experience

Required

2-3 years: Guest Services Coordination & Cross-Department Collaboration (2-3 years)Skilled in coordinating with Front Desk and Maintenance teams to ensure accurate room status updates, resolve discrepancies, address maintenance concerns, and support a seamless guest experience in a fast-paced hospitality environment.

2-4 years: Housekeeping Operations & Inventory Management (2-4 years)Proficient in managing housekeeping operations through inventory control, supply ordering, key accountability, and completion of daily reports, while supporting payroll processes and ensuring all equipment and resources are maintained and organized.

3-5 years: Housekeeping Supervision Experience (3-5 years)Experienced in leading day-to-day housekeeping operations within a hotel or resort environment, including staff scheduling, assigning daily tasks, monitoring productivity, and conducting quality assurance inspections to ensure rooms meet brand and guest standards.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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