Spa Guest Experience Concierge

Crescent Hotels and Resorts • Horseshoe Bay, TX • 1d ago

Rate: $15 USD per hour

Description

About Horseshoe Bay Resort & Bayside Spa

Horseshoe Bay Resort blends luxury with genuine Texas hospitality on the shores of Lake LBJ in the Texas Hill Country. Spanning 17,000 acres just outside Austin, the resort offers premier golf, lakeside recreation, and a dynamic destination for both guests and team members.

Located steps from the water's edge, Bayside Spa & Fitness delivers a tranquil lakeside escape surrounded by palm trees and beautifully maintained grounds. Featuring Aveda products and inspired by holistic wellness, the spa offers a curated menu of services including therapeutic massage, advanced facial treatments, body therapies, and nail services designed to restore and rejuvenate.

The experience extends beyond traditional spa offerings. Guests also have access to Terrane (formerly Infused Med Spa + IV) , which blends wellness, aesthetics, and science through advanced medical aesthetic treatments and IV therapy, as well as Bayside Salon , offering precision haircuts, color, and special occasion styling tailored to enhance each guest's natural look.

Together, these services create a comprehensive wellness and beauty destination-ideal for weekend getaways, post-golf recovery, or relaxation after a day of meetings or time on the lake.

Position Summary

The Spa Guest Experience Concierge is the primary point of contact at Bayside Spa & Fitness, responsible for creating a seamless and elevated guest experience. This role manages reception operations, appointment scheduling, and retail support, with occasional coverage at the Tennis Retail Boutique.

Key Responsibilities

Open and close spa and fitness facilities according to standard procedures

Welcome guests and ensure efficient check-in and check-out

Schedule, adjust, and cancel appointments accurately

Recommend services, packages, and retail products

Maintain strong knowledge of treatments, salon, and med spa offerings

Conduct facility tours and assist with guest inquiries

Uphold service standards to deliver a consistently exceptional experience

Qualifications

Required

Customer service experience

High school diploma or equivalent

Basic computer and math skills

Strong communication and phone skills

Service-oriented with attention to detail

Preferred

Experience in spa, salon, fitness, hospitality, or wellness environments

Core Competencies

Professional, polished, and engaging presence

Strong organization and multitasking skills

Ability to perform in a fast-paced environment

Collaborative, team-focused mindset

Compensation & Benefits

Full-Time Benefits

Medical, Dental, and Vision insurance

401(k) with employer match

Paid Time Off and holidays

Short- and long-term disability

Critical illness and accident insurance

Associate Relief Fund

Additional Perks

Weekly meal subsidies

Access to resort amenities*

Discounts on retail and dining

Employee rates at Crescent Hotels & Resorts

Professional development, including Manager-in-Training (MIT) program

Associate events and engagement activities

*Based on availability and business levels

Why Join Us?

Build your career in a high-end resort environment where service excellence, wellness, and memorable guest experiences come together in a premier lakeside destination.

Qualifications

Behaviors

Required

Innovative: Consistently introduces new ideas and demonstrates original thinking

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic: Shows intense and eager enjoyment and interest

Education

Required

High School or better

Preferred

Some college or better

Experience

Required

1-3 year: Customer service experience in hospitality, spa, fitness, or retail environments. Experience managing guest interactions, scheduling appointments, handling transactions, and promoting services. Demonstrated ability to deliver high-quality service in a fast-paced setting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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