Customer Service Representative

Ethos Veterinary Health • Wilmington, NC • 1d ago

Eastern Carolina Veterinary Medical Center in Wilmington, NC is hiring experienced Client Service Representatives to join their outstanding Specialty teams!

Compensation: $16.00-19.50/hr, based on experience.

Schedule: Full-time, Monday - Friday 9:30AM - 6:00PM

Benefits:

Paid Time Off benefits available upon hire

Veterinary Social Worker on Staff at Hospital Location

Medical, Dental, and Vision Health Insurance Plans

Discounted Employee Pet Insurance, Pet Services, and Supplies

401k Planning, with Employer Matching Structure

Referral Program

Uniform Allowance

Employee Assistance Program

And more!

Are you passionate about animals and people? Do you thrive in a fast-paced, detail-oriented environment where every day is different? Eastern Carolina Veterinary Medical Center is seeking a professional, compassionate Client Services Representative to join our specialty team.

?? About the Role:

As a vital member of our front desk team, you'll serve as the face of our hospital-providing outstanding service to our clients and crucial support to our medical teams. This position works directly with 6-8 specialty veterinarians in departments including Internal Medicine, Surgery, Neurology, Oncology, and Sports Medicine and Rehabilitation.

? Responsibilities:

Answering high-volume phone calls and routing them appropriately

Scheduling new patient consults and follow-up appointments

Managing patient discharges and check-outs with accuracy and empathy

Reviewing and organizing referrals and medical records

Communicating with clients about upcoming visits and care plans

Coordinating appointment flow across multiple departments and specialists

Providing professional and friendly service at all times-both in person and over the phone

? Requirements:

Previous veterinary or medical reception experience preferred (specialty or referral experience is a plus!)

Comfortable handling multi-line phones, detailed scheduling, and fast-paced interactions

Strong organizational skills and attention to detail

Ability to work collaboratively across departments and remain calm under pressure

A team player with excellent communication skills and a client-first mindset

Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

?? Why Join ECVMC?

· Supportive, growth-minded team culture

· Exposure to a wide range of complex and interesting cases

· Opportunity to build lasting relationships with clients and specialists

· Competitive pay and benefits (including healthcare, PTO, and staff discounts)

Eastern Carolina Veterinary Medical Center is rapidly progressing to be the premier animal referral and trauma center for the North Carolina coastal region, open 24 hours/7 days a week for Emergency Veterinary Services and referral practice offering Surgery, Orthopedics, and Animal Rehabilitation. We have CT scanning capabilities to complement our digital Xray and ultrasound services along with full in house labs. Our team is dedicated to excellence in both medicine and patient care, and we've worked hard to cultivate an inclusive, collaborative environment where every team member is supported and valued.

This is more than a job-it's a calling. Join us in our mission to save lives. Apply today!

https://www.easterncarolinavet.com/

Wilmington, NC

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Similar Jobs

Sr Manager, Supply Chain Transformation

ThermoFisher Scientific • Wilmington, NC • 12h ago

Management & Administrative

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Sr. Manager, Supply Chain Transformation Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue excee...

12h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Hampstead, NC • 2d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2d ago

Go to Apply

Acute Inventory Control Coordinator

Novant Health • Wilmington, NC • 2d ago

Management & Administrative

What We Offer Works with individuals and groups within and outside the organization to develop and manage strategies and tactics designed to improve the strategic direction, positioning, and performance of Novant Health...

2d ago

Go to Apply

Customer Service Associate

Walgreens • Southport, NC • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Leland, NC • 6d ago

Management & Administrative

6d ago

Go to Apply

Capital Project Manager-Fiber Manufacturing

Corning Incorporated • Wilmington, NC • 1w ago

Management & Administrative

Capital Project Manager-Fiber Manufacturing Date: Jun 25, 2026 Location: Wilmington, NC, US, 28405Concord, NC, US, 28026 Company: Corning Requisition Number: 75247 The company built on breakthroughs.??? Join us.?? Cornin...

1w ago

Go to Apply

Account Manager

Leggett & Platt, Incorporated • Wilmington, NC • 1w ago

Management & Administrative

Account Manager » Date:Jun 25, 2026 Location: Wilmington, NC, US Company: Leggett & Platt We make life more comfortable. Leggett & Platt's overall mission is a commitment to enhance lives - by delivering quality...

1w ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Wilmington, NC • 1w ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

1w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Wilmington, NC • 1w ago

Management & Administrative

1w ago

Go to Apply

Operations Manager

System One • Currie, NC • 1w ago

Management & Administrative

Operations Manager Currie, NC Onsite | Full-Time | Direct Hire Salary: $90,000 - $130,000 Overview System One is seeking an experienced Operations Manager to lead manufacturing operations for a growing production facilit...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)