CASH HANDLING EXPERIENCE IS REQUIRED
POSITION SUMMARY
Operate a teller window to provide customers with various services such as treasurer's checks, receiving payments and deposits, and other banking transactions. Answers questions from customers regarding transactions on their accounts, @types of accounts the bank offers, and the bank's policies and procedures regarding regulations. At all times look for opportunities to cross sell other bank products to customers, including referring customers to CSR's or Loan Officers as needed and when applicable.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
Process transactions on Teller Processing System including deposits, check cashing, loan payments, club payments, CD deposits, and safe deposit box payments. Examine checks for endorsement and legality. Verify identification and funds availability.
Maintain an extensive knowledge of Bank products and services and recommend appropriate products to customers. Also use customer CIF profiles and materials provided to cross sell all applicable products and services and make referrals to new account and lending areas. Participate in branch specific initiatives to promote bank growth, blitzes, mailings, etc.
Balance cash drawer daily.
Answer incoming phone calls - including interest rate inquiries, account features and benefits, and resolve problems with accounts.
Assist in daily ATM settlement with Manager and process deposits - log and process captured cards.
Sell treasurer's checks and money orders and process applications and maintenance forms for Master Money Cards.
Open new night depository agreements for business customers and process deposits daily under dual control.
Complete CTRs as required, monitor and process cash items and order office supplies from designated departments.
Assist customers with opening Christmas Club accounts, address changes, stop payment orders and closing accounts.
Resolve problems and discrepancies concerning customers' accounts and/or other issues with their accounts.
Other Requirements
Tellers must possess excellent people skills. Ability to work with people on a daily basis. Will be required to complete online banking training courses.
