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Investigation Specialist 1- Consumer Telecom Investigator

State of Minnesota • Saint Paul, MN • 2h ago

Working Title: Consumer Telecom Investigator

Job Class: Investigation Specialist 1

Agency: Public Utilities Commission

Job ID : 95194

Location : St. Paul

Telework Eligible : Yes; see note

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 06/30/2026

Closing Date : 07/14/2026

Hiring Agency/Seniority Unit : Public Utilities Commission/ MAPE

Division/Unit : Public Utilities Commission / CAO

Work Shift/Work Hours : Day Shift

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $28.26 - $41.43 / hourly; $59,006 - $86,505 / annually

Classified Status : Classified

Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This professional role in the Consumer Affairs Office (CAO) manages the Commission's process for Telecommunication Customer Transition Plans, investigates consumer complaints and resolves disputes between the consumer and the utility with a focus on telecommunication service provider complaints. The incumbent performs duties as follows:

Reviews and analyzes or investigates telecom Customer Transition Plan filings for compliance.

Gathers documentation and evidence, analysis and evaluation of information, prepares memos and reports.

Mediates disputes.

Serves as first point of contact for the consumer for informal complaints and inquiries related to customer telecom and regulated energy utility issues.

Please Note:

This career opportunity is based at the PUC offices in St. Paul, MN and is not available for full-time remote work. This position will be required to work onsite or in-person for at least 50% of scheduled workdays each month (including travel and off-site meetings).

Minimum Qualifications

Two (2) years of professional level experience investigating complaints or resolving disputes between consumers and an industry, organization, or government program with highly complex laws, rules and/or regulations.

Work experience involves investigations, research, data reporting and writing formal reports.

Minimum quals to be assessed at interview:

Advanced level skills in input database software.

Ability to interpret state and federal statutes, rules, tariffs, or utility regulatory practices.

Knowledge or experience with Microsoft Outlook, Word, and Excel.

Ability to mediate conflict in an impartial manner.

Excellent written and verbal communication skills.

*Doctorate degree may substitute for two years of experience.

*Master's degree may substitute for 18 months of experience.

*Bachelor's degree may substitute for one year of experience.

*Associate's degree may substitute for may substitute for six months of experience.

Preferred Qualifications

Knowledge of utility tariffs

Knowledge of, or experience with, telephone utility regulation.

Knowledge of Minnesota law governing consumer protections as they relate to public utilities.

Knowledge of telecommunication standards.

Knowledge of state policy programs.

Ability to mediate conflict in an impartial manner.

Excellent written and verbal communication skills.

Experience working with people of diverse backgrounds and marginalized communities.

Ability to conduct research, investigations and to perform complex analyses of regulatory and policy issues.

Ability to manage workload and multiple projects at a time.

Additional Requirements

This position requires successful completion of a reference check and background screening.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.

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