Job Title: IT Support Technician (Entry Level)Class Summary
This entry-level position is responsible for documenting, triaging, and facilitating resolution of support requests for Information Technology (IT) and Operational Technology (OT) hardware and software applications. The role provides frontline technical support and ensures timely and accurate issue resolution in alignment with service desk standards.
Essential Duties1. Customer Service Support
Facilitate client support requests for installation, repair, relocation, or modification of computer hardware, software applications, and related systems.
Respond to initial inquiries via phone or email and troubleshoot basic hardware, software, and network issues.
Recognize when issues require escalation and route them to higher-level support teams as needed.
Verify with end users that issues have been successfully resolved.
Participate in a call rotation and maintain accurate records of all client interactions.
Collaborate with infrastructure, applications, business analysis, IT security, and PMO teams to coordinate service requests.
Technical Operations
Provide onsite and remote diagnostics and resolution for hardware and software issues.
Troubleshoot a variety of systems within the IT infrastructure and work with departments to resolve issues.
Research, analyze, and resolve customer problems using appropriate tools and resources while maintaining ownership of issues.
Log all service requests in the help desk ticketing system and update tickets promptly.
Monitor internal IT assets to ensure accurate inventory records.
Perform application updates and maintenance as required.
Administration & Compliance
Document service requests clearly and concisely, ensuring proper categorization based on problem @type, severity, and impact.
Follow established IT Service Desk procedures, standards, and workflows.
Participate in a 24/7/365 shift and on-call rotation as required.
Ensure privacy and security of Protected Health Information (PHI) in compliance with HIPAA and KCAB Policy 1040 as a member of the Covered Entity.
Team Collaboration
Contribute to a culture of service excellence and continuous improvement.
Support team objectives and assist with additional duties as assigned.
Training and Experience
Associate's degree in Information Technology or related field, or
Equivalent combination of education and experience sufficient to perform job duties.
0-3 years of related experience (bootcamp or internship experience acceptable).
Knowledge Requirements
Office automation and business applications
IT networks and user applications
Microsoft Office 365 suite
Windows and macOS operating systems
Active Directory
Help desk and ticketing systems
Strong documentation practices
Key Skills
Excellent customer service skills
Desktop and hardware troubleshooting
Basic software and hardware setup and configuration
Problem diagnosis and escalation
Strong verbal and written communication
Proficiency with Microsoft Word, Excel, and other productivity tools
Ability to build effective, respectful working relationships
Additional Qualifications
Strong organizational skills and attention to detail
Effective communication and interpersonal skills
Strong work ethic and commitment to reliability and quality service
Ability to work independently and as part of a team
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Erlanger, KY.
Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Erlanger,KY.
Application Deadline
This position is anticipated to close on Jul 3, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
