Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your role and responsibilities
The Supply Chain Delivery Professional is responsible for leading day-to-day operational delivery for supply chain in support of Business Process Outsourcing (BPO) clients, ensuring reliable business process mapping, integrations, stable transaction flows, and consistent service-level performance. This role oversees solutioning, implementation and security components of a traditional supply chain outsourcing agreement.
The position includes consulting-style client management responsibilities such as financial management of delivery engagements, relationship management, and coordination across cross-functional teams. The role also supports the delivery and operationalization of AI tools and automation solutions that enhance supply chain operations.
Key Responsibilities:
Client Delivery & Relationship Management
Serves as the primary operational contact for supply chain and BPO clients, ensuring alignment between client expectations and delivery outcomes.
Manages client relationships through regular status updates, performance reviews, and proactive communication during incidents or operational changes.
Oversees financial management of delivery engagements, including forecasting, budgeting, tracking operational hours, and supporting billing accuracy.
Supports consulting-style engagement activities such as requirements validation, operational readiness planning, and solution recommendations.
Collaborates with cross-functional teams (Engineering, Security, Product, Partner Onboarding, and Account Management) to ensure seamless delivery.
Operational Leadership & Team Management
Establishes performance expectations, monitors KPIs, and drives operational excellence across incident, problem, and change management activities.
Production Support Oversight
Ensures timely communication to clients and stakeholders, accurate incident documentation, and comprehensive root-cause analyses.
Works cross-functionally to resolve ongoing production issues and eliminate recurring failures.
Supply Chain & BPO Operational Delivery
Ensures stable, accurate, and timely processing of supply chain transactions, integrations, and communication flows.
Supports onboarding and operational readiness for new clients, trading partners, and integration endpoints.
Ensures SLAs are met and drives improvements to reliability, throughput, and partner satisfaction.
AI Tools & Automation Delivery
Supports delivery and operationalization of AI tools and intelligent automation solutions across production environments.
Validates AI-driven operational workflows, monitors performance, and collaborates with product and engineering teams on enhancements.
Identifies use cases where automation or AI agents can reduce manual work, improve SLA performance, or enhance incident response.
Develops playbooks, training, and operational processes for team adoption of AI tools.
Infrastructure Oversight & Upgrade Planning
Partners with Engineering and Systems teams to plan, test, and execute infrastructure upgrades and migrations.
Ensures alignment of upgrade paths with business needs, compliance requirements, and lifecycle timelines.
Security Focal Responsibilities
Acts as the primary point of contact for audits, compliance reviews, and security assessments.
Ensures adherence to security policies, encryption requirements, access controls, and regulatory standards.
Reviews and approves security-related changes such as firewall updates, certificate renewals, and hardening procedures.
Partners with Security teams to assess risks, address vulnerabilities, and implement security improvements.
Your primary responsibilities will include:
Manage Project Plans: Develop and manage project plans, budgets, and resource allocation to ensure successful project delivery. This includes overseeing project timelines, milestones, and dependencies to meet Client expectations.
Oversee Solution Development: Lead the development and implementation of process solutions that meet Client needs, ensuring compliance with financial deliverables and objectives.
Ensure Financial Compliance: Manage financial planning, forecasting, and close processes to ensure compliance with Client financial objectives and regulatory requirements.
Influence Client Actions: Use strategic vision to influence Client actions and decisions, ensuring alignment with project goals and financial objectives.
Deliver High-Quality Solutions: Ensure the delivery of high-quality solutions that meet Client expectations and financial objectives, while maintaining a focus on cost-effectiveness and timeliness.
Expert Knowledge in Project Management Methodologies: Experience with various project management methodologies, including SEI/CMM, and emerging technologies related to the Client's industry.
Financial Planning and Forecasting: Experience in financial planning, forecasting, and close processes to ensure compliance with financial objectives and regulatory requirements.
Technical Architectures: Experience with technical architectures related to the Client's industry, enabling the development and implementation of process solutions.
Financial Modeling: Experience with financial modeling, ensuring alignment with project goals and financial objectives.
Strategic Vision: Experience in influencing Client actions and decisions, ensuring alignment with project goals and financial objectives through strategic vision.
Required technical and professional expertise
Qualifications
5-8 years of experience in Supply Chain Operations, IT Operations, Technical Support, or BPO delivery environments.
Experience in consulting-style client management including relationship management, engagement support, budgeting, and financial oversight.
Strong leadership experience supervising technical or operational teams.
Hands-on understanding of connectivity protocols (sFTP, FTPS, HTTPS, AS2, REST APIs).
Experience supporting supply chain integrations, BPO workflows, EDI/API transactions, or high-volume client delivery.
Experience delivering or supporting AI tools, automation solutions, or AI-driven operational workflows.
Experience with audits, compliance, and security governance.
Excellent communication, stakeholder management, and incident-coordination skills.
Knowledge of AI Agents or AI-driven automation solutions is a plus.
As a Delivery Manager: Finance, you will oversee the development and implementation of process solutions that meet Client needs. You will manage project plans, budgets, staffing, and resources to ensure timely and cost-effective delivery.
Preferred technical and professional experience
Emerging Technologies Knowledge: Experience with emerging technologies related to the Client's industry, enabling the development and implementation of process solutions that meet Client needs.
Industry-Specific Technical Architectures: Experience with technical architectures related to the Client's industry, allowing for effective solution development and implementation.
Advanced Financial Modeling: Experience with advanced financial modeling techniques, ensuring alignment with project goals and financial objectives.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
