HPQE Lead

Abbott • Alameda, CA • 5h ago

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

Career development with an international company where you can grow the career you dream of.

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

An excellent retirement savings plan with a high employer contribution

Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program, and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor's degree.

A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Join us at Abbott Diabetes Care (ADC) in our mission to help individuals with diabetes lead active, fulfilling lives. We're focused on helping people manage their health more effectively and comfortably, with life-changing products that provide accurate data to drive better-informed decision.

As an HPQE Lead, this role serves as an operations supervisor, with primary responsibility for the day-to-day management of a team of engineers performing complaint investigations of field-returned product. The role is heavily focused on driving execution, including workload prioritization, backlog reduction, and performance management, while ensuring investigations are completed accurately, efficiently, and in compliance. Success in this position depends on strong operational discipline, resource planning, and the ability to maintain consistent throughput in a high-volume environment.

This is an onsite opportunity based out of Alameda, CA.

What You'll Work On

Lead, coach, and develop a team of engineers and/or technical staff, providing mentorship and performance oversight

Foster a collaborative, accountable team environment that supports high performance

Assign and balance investigation workloads based on skillset, capacity, and priority

Monitor and report key performance metrics (e.g., cycle time, backlog, closure rates)

Ensure timely, compliant completion of complaint investigations

Review investigation outputs to ensure high-quality technical analysis and documentation

Support complex failure analysis and escalation cases

Drive consistency in investigation methodologies and best practices

Oversee daily lab operations to ensure readiness, organization, and efficiency

Maintain audit readiness and ensure compliance with internal procedures and EHS requirements

Partner with EHS and Quality teams to reinforce safety and regulatory adherence

Identify and implement process improvements to reduce backlog and increase efficiency

Develop tools, systems, and workflows to enhance workload management and lab operations

Lead or support continuous improvement initiatives and projects

Collaborate cross-functionally with CAPA, Software PQE, Manufacturing, and other stakeholders

Communicate effectively to resolve issues and align on priorities

Navigate differing perspectives to drive balanced, effective outcomes

Own and contribute to projects as needed in support of PMS leadership priorities

Required Qualifications

Associate's degree (Engineering preferred)

Minimum 4 years in quality engineering within an FDA/ISO regulated environment

Experience with product failure analysis and root cause investigation

Experience leading or mentoring engineers

Preferred Qualifications

Healthcare or medical device industry experience

Strong problem-solving and analytical skills

Demonstrated ability to lead in fast-paced, high-volume environments

Experience with workload planning, metrics tracking, and process improvement

Apply Now (https://www.jobs.abbott/us/en)

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott , and on Twitter @AbbottNews.

The base pay for this position is $100,000.00 - $200,000.00. In specific locations, the pay range may vary from the range posted.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

Abbott

Go to Apply

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