Branch Office Support Representative
Location: Onsite
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay Rate: $19.00 - $21.00 per hour
Position Type: Temp-to-Hire
About the Role
We are seeking a detail-oriented and customer-focused Branch Office Support Representative to support the daily operations of our branch office. This position serves as a key point of contact for patients, referral sources, and internal teams while providing administrative, customer service, and operational support. This is an onsite position and is not eligible for remote work.
Key Responsibilities
Support the Sales team by completing required patient documentation.
Serve as the first point of contact for patients and visitors, providing exceptional customer service via phone and in person.
Assist with intake processing, reviewing account information, and confirming delivery appointments.
Perform post-delivery work order confirmations and data entry.
Support patient scheduling and coordinate appointment-related activities.
Assist with Positive Airway Pressure (PAP) classes by preparing paperwork and instructional materials.
Download and process data from respiratory equipment including CPAP devices, apnea monitors, and oximeters as directed.
Perform functional testing on respiratory equipment when required.
Handle audit and documentation requests accurately and efficiently.
Support overnight oximetry programs and related administrative tasks.
Collect billing and credit card information as needed.
Scan, file, fax, and maintain patient records.
Assist with warehouse duties and patient equipment preparation.
Educate patients on equipment setup and return procedures, insurance coverage, and out-of-pocket expenses.
Process payments, reconcile daily receivables, and submit funds according to company procedures.
Conduct outbound customer satisfaction calls to patients and referral sources.
Order office supplies and maintain inventory levels.
Perform additional duties as assigned.
Qualifications
Required
High School Diploma or GED.
Minimum of 2 years of office or administrative experience.
Strong customer service and communication skills.
Excellent organizational skills and attention to detail.
Proficiency with computers and data entry.
Ability to multitask in a fast-paced healthcare or office environment.
Preferred
Experience working in healthcare, medical equipment, durable medical equipment (DME), or patient services environments.
Familiarity with insurance verification, patient scheduling, or medical documentation.
What We Offer
Competitive pay of $19.00 - $21.00 per hour.
Monday through Friday schedule with no weekends.
Opportunity for permanent employment through a temp-to-hire arrangement.
Supportive team environment with opportunities for growth and development.
If you are a dependable professional who enjoys helping patients and supporting office operations, we encourage you to apply today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
