Contact Centre Associate

Kelly Services • Midland, MI • 4d ago

Kelly is hiring for an Associate Customer Service Representative/Contact Centre Associate for a 12 -month contract role at 4707 Detroit Ave, 1501 Larkin Center Dr, Midland, MI 48674 with our prestigious client.

Job Title: Associate Customer Service Representative/Contact Centre Associate

Primary Location: Midland, MI 48674

12-month contract - Onsite role

Shift: 8 AM - 5 PM

Pay rate: $20 - 23/hr.

Qualifications:

Client has an open position for a Contact Center Associate within the Customer Service Organization Center located in Midland, Michigan. The Contact Center Associate serves as an interface between customers, prospects, and our businesses to deliver exceptional service. The Contact Center Associate provides solutions to the customer while collaborating closely with functional partners: Technical Service, Quality & Regulatory, Marketing & Sales, etc.

Qualifications & Competencies:

Bachelor's Degree or equivalent work experience

Prior experience in a contact center is preferred

Strong ability to meet deadlines, multitask, and prioritize effectively

High level of accuracy and detail-oriented

Strong listening, oral, and written communication skills

Proficiency in Microsoft Office applications (Excel, OneNote, Outlook, PowerPoint, Teams, Word)

Familiarity with Customer Relationship Management (CRM) applications, Salesforce is a plus

Practical knowledge in the building and construction industry

Cultural awareness and ability to work effectively within a diverse team

Fluency in English is required; Spanish fluency is a plus

Responsibilities:

Provide support through phone, email, contact forms, and social media channels.

Assist with diverse customer inquiries, including technical support, literature requests, purchase information, and quality & regulatory questions

Process warranty claims for consumer products

Documentation of customer interactions

Collaborate with global business contacts to resolve customer issues

Participate in product training for continuous learning and development

Scheduler details:

8 am - 5 pm / lunch is 12-1pm, EST

4 days per week in office, 1 day remote, if desired.

5 days per week in office, while training

If you feel this role interests you, feel free to apply or refer someone who would be a good fit.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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