Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Please note: This position is M-F during standard business hours with a hybrid work model (4 days in-office, 1 day working from home). It is only available in the areas listed. Candidate must reside or be willing to relocate on their own to one of the listed areas. Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
The Senior Manager of Retail Supervision & Risk Management will serve as the primary 1st Line of Defense (1LOD) control point for determining regulatory supervision requirements for enterprise-wide and retail-facing models (including AI/ML and rules-based systems). This role is responsible for ensuring that model-driven activities are aligned with regulatory expectations and are supported by effective supervisory controls, guardrails, evaluations and policies.
This role will serve in as a key subject matter expert (SME) and will partner across Compliance, Risk, Technology, Product, and others to evaluate model use cases, identify regulatory risks, and implement practical, scalable control frameworks that protect clients and uphold firm obligations under regulations such as but not limited to Regulation Best Interest (Reg BI), DOL fiduciary standards, Communications with the Public, and Money Movement controls.
Key Responsibilities
1LOD Model Supervision & Risk Leadership
Serve as the central supervisory authority for retail and enterprise models impacting internal and external interactions, recommendations, and account activity.
Assess and approve/deny models prior to planned deployment
Evaluate AI and analytical models to identify regulatory, client, and business operational risks.
Participate in working groups as the supervision SME, where applicable.
Partner with Product teams to (not all inclusive):
Develop/refine supervisory guardrails and evaluations for model-enabled workflows
Determine and align on thresholds, severity methodology, and escalation protocols
Develop and maintain a model supervision framework, including but not limited to:
Risk tiering and model classification
Guardrail standards (e.g., hard limits vs. advisory prompts)
Human-in-the-loop intervention requirements
Define clear ownership and accountability structures across first-line and second-line partners.
Assess and provide modification recommendations, where applicable, to Model Whitepapers, Workflows, and other applicable artifacts.
1LOD Supervisory Control Design
Translate regulatory requirements into operationally practical, scalable, testable controls,
Design and implement preventive, detective, triage, and directive controls aligned to model risks
Partner with Retail Business Unit Supervision SMEs to construct supervisory controls, where applicable
Partner with Compliance to ensure audit and exam readiness, including documentation, evidence, and rationales for supervisory approaches.
Monitoring, Testing & Continuous Improvement
Establish ongoing monitoring and surveillance strategies for model outputs and outcomes.
Calibrate on testing frameworks (scenario testing, adverse outcome testing, where applicable) with Product and Compliance partners.
Use data insights to better partner with Product and Compliance teams to refine controls, adjust guardrails, and mitigate emerging risks.
Training & Policy Enablement
Partner with SMEs to develop targeted training programs for supervisors and frontline teams on AI usage, risks, and personnel responsibilities.
Responsible for the development of policies and WSPs to reflect evolving AI-enabled supervision practices.
Core Skills & Capabilities
Regulatory translation: Ability to convert complex regulations into actionable controls and guardrails
Risk-based thinking: Strong judgment in prioritizing high-impact risks and applying proportionate controls
Model literacy: Understanding of AI/ML concepts, limitations, and risk implications
Supervisory design: Expertise in building scalable, defensible supervision frameworks
Influence & collaboration: Ability to drive alignment across diverse stakeholders
Communication: Executive-ready storytelling and clear documentation of risk decisions
What you have
Required Qualifications:
8-12+ years in broker-dealer and/or investment advisor supervision, risk management, or compliance, with a strong retail focus.
Demonstrated experience with Reg BI, DOL fiduciary standards, communications supervision, and/or money movement controls.
Hands-on involvement in AI/ML model risk management, model governance, or advanced analytics oversight.
Experience designing and implementing supervisory controls in a regulated financial services environment.
FINRA Series 7, 66, and 9/10
Preferred Qualifications:
Direct experience overseeing AI-enabled or automated recommendation systems.
Familiarity with model validation, explainability, and governance considerations.
Experience with regulatory exams, internal audits, and remediation programs related to model or supervisory risk.
What's in it for you
At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What's in it for you:
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
