Client Success Manager

HCA Healthcare • Frisco, TX • 2h ago

Do you have the career opportunities as a Client Success Manager you want with your current employer? We have an exciting opportunity for you to join HealthTrust which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

Reporting to the Director, Client Success, the Client Success Manager is responsible for driving client satisfaction, engagement, and retention for an assigned portfolio. This role serves as the primary point of contact for Valify subscribers, ensuring successful onboarding, strong platform utilization, and delivery of measurable cost savings.

Key Responsibilities

Act as the primary relationship manager, ensuring a high level of client satisfaction and engagement

Lead onboarding and implementation of the Valify platform, managing timelines, communication, and stakeholder alignment

Monitor utilization and proactively drive adoption through training, support, and ongoing engagement

Identify and present cost-saving opportunities using data and analytics insights

Conduct quarterly business reviews, including reporting, presentations, and strategic recommendations

Collaborate cross-functionally with GPO account teams, sourcing, and business intelligence partners

Translate client reporting needs and support data quality and analytics initiatives

Support client renewals, promote new features, and introduce additional Valify solutions

Manage multiple projects, track progress, and escalate risks as needed

Qualifications

Bachelor's degree required

5+ years of healthcare, supply chain, or GPO experience required

Strong analytical, problem-solving, and organizational skills

Experience with data tools (e.g., Excel, Power BI) and CRM systems

Excellent communication and relationship management skills

Proven ability to manage multiple priorities in a fast-paced environment

travel up to 25% required.

Benefits

HealthTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

Wellbeing support, including free counseling and referral services

Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Client Success Manager opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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