Summary The Education Technician position is located at the VA Portland Health Care System (VAPORHCS) in the Education Division, Patient Care Services Strategic Business Unit, in the Veterans Integrated Service Network 20 (VISN20). Responsibilities The Education Technician provides a wide variety of analytical, program administrative, and policy functions; to include, providing specialized duties for the VHA Resuscitation Education Initiative (REdl) and Simulation programs; as well as, for the entire Education Division. Other duties include: Performs front desk management and provides a high level of administrative support services to members of the staff, agency, and persons outside the agency ranging from patients and family, facility and VISN20 staff at all organizational levels, to other government and non-government officials. Answering the telephone and divisional emails, referring visitors and ascertaining the nature of their business or providing information about the office, its functions, and standard operating procedures, as well as similar information. Acts as primary timekeeper for Education Division, processing all timekeeping for the department. Trains the backup timekeepers on timekeeping requirements and trains new employees on the use of VATAS. Incumbent serves as Fund Control Point (FCP) clerk for Education with IFCAP access to Education's main FCPs and the primary government purchase card holder. Incumbent assists in the maintenance of FCPs assigned to Education, procuring supplies and equipment, and reconciling these accounts. Provides customer service in the coordination of meetings and/or conferences for a wide variety of staff throughout the medical center by being the point of contact, providing the policy, handling of disputes, answering questions, and providing options. Acts as a facility level administrative representative of the meeting room scheduling software. Meets, collaborates, and coordinates with individuals at all organizational levels, VISN20 contacts, public contacts and persons of diverse backgrounds to provide specialized information and/or to direct inquiries appropriately. Works assignments will involve a wide variety of problems or situations for which the incumbent is responsible for independently resolving issues or recommending actions that are consistent with the complex objectives and requirements of the Education programs. Oversees all the equipment, providing general maintenance, procuring replacement parts and necessary supplies needed for simulation. Programs a variety of content for Basic Life Support/Advanced Cardiac Life Support and simulations based upon learning needs. Works directly with the stakeholders to problem solve issues, e.g., vendors, Facility Management Service, Biomed, simulation coordinator, OIT, and clinical stakeholders. Oversees the Voice Assisted Mannequins (VAM) and other equipment used in certification of BLS and ACLS. Performs maintenance and first-level problem solving of all equipment, collaborating with OI&T, BioMed and National SimLearn when technical issues exceed scope. Schedules the rooms and equipment needed for simulations working with the Simulation Coordinator and Subject Matter Experts of the requested simulation. Updates and maintains VAPORHCS Simulation SharePoint site. Conducts inventories of equipment and supplies and procures items at prescribed levels to meet facility/training program needs. Coordinates with vendors to provide trainings when equipment/technology is updates or new technology/equipment is added. Operates a wide variety of task trainers and low and high-fidelity simulators including organization of supplies and equipment. Conducts training material inventories to ensure stocks remain at prescribed levels to meet facility/training program needs. Conveys REdI program updates to Supervisor and BLS and ACLS Program Directors to ensure facility training follows REdI directives. Provides program and administrative support by preparing spreadsheets, correspondence, inventory reporting, and related documents, completed independently and with a high degree of accuracy. Processes incoming and outgoing materials such as correspondence, reports, memoranda, newsletter and other forms of written communication. Other duties as assigned. Preferred Experience: Providing training to Adult Learners, provide training on Basic Life Support (BLS) and managing fund control points and purchase card. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Full performance level for this position is GS-07. Work Schedule: Monday through Friday, 7:30am-4:00 pm (PST). Telework: Not Authorized. Virtual: This is not a virtual position. Position Description/PD#: Education Technician/PD215690 and PD215660 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not Required. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 07/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. In addition to Time-In-Grade requirements, you may qualify based on your experience and/or education as described below: GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative and technical support duties in an office environment; collecting, compiling and tracking data and information; analyzing data and preparing reports; preparing correspondence, reports, memoranda, and other forms of written communication; and maintaining and troubleshooting a wide range of technical equipment. GS-07 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative and technical support duties in an office environment; collecting, compiling and tracking data and information; analyzing data and preparing reports; preparing correspondence, reports, memoranda, and other forms of written communication; maintaining and troubleshooting a wide range of technical equipment, including simulation and medical devices; and providing technical advice and training to clinical staff. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment their resume. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
