Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities The Assistant Manager at The Marine Shop is responsible for supporting the day-to-day operations of The Marine Shop. They work to ensure that the store is running smoothly, customers receive exceptional service, and sales goals are met. The Assistant Manager also leads and manages a team of sales associates and provides training and support to ensure that all team members are providing excellent customer service. Provide leadership and guidance to sales associates and supervisors to meet and exceed customer expectations Oversee daily operations of the store, including opening and closing procedures Manage customer inquiries, complaints, and resolve issues in a professional manner Ensure store is clean, organized, and properly merchandised Monitor and manage inventory levels and partners with inventory and buying teams to ensure all areas are fully stocked Oversee tailoring and alterations services as needed, ensuring high-quality work and customer satisfaction Assist with the management of store operations, including cash management, inventory control, and product placement. Partner with buyer and General Manager to implement marketing and promotional activities to increase sales and customer loyalty Review financial reports and make recommendations for improving store performance Foster a positive and collaborative team environment Supervises employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment. Must be alert to alcohol abuse and take appropriate action. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Flexibility to work weekends, early mornings and evenings as needed. Some travel may be required. The incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance Other duties as assigned Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications Bachelors degree is preferred and 3+ years of retail management experience. Knowledge of tailoring and alterations is a plus. Excellent customer service and communication skills. Ability to multitask and prioritize in a fast-paced environment Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively. Strong leadership skills, with the ability to motivate and manage a team of associates. Ability to analyze financial reports and make informed decisions. Ability to work with mathematical concepts as applicable to a retail environment. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from employees, groups of managers, clients, customers, and the public. Ability to effectively communicate in English, in both oral and written forms. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: Education/certification certificate(s), if applicable. If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
