Access Associate Lead

Rochester Regional Health • Batavia, NY • 16h ago

Description SUMMARY As an Access Associate Lead, you play an integral role to our high-quality standards of customer care. STATUS: Full time LOCATION: Batavia Medical Campus - Batavia Medical Campus 8103 Oak Orchard Rd DEPARTMENT: Outpatient Operations SCHEDULE: Monday - Friday 7:45 am- 5 pm ATTRIBUTES Ability to lead and take direction Basic computer skills Excellent customer service and communication skills Bilingual preferred RESPONSIBILITIES Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable Billing & Payments. Collect/process co-payments, deductibles and/or other @types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy MINIMUM QUALIFICATIONS: Associates degree preferred 5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience strongly preferred PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. PAY RANGE: $18.50 - $24.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjAzMjkxLjEwNDE3QHJvY2hlc3RlcnJlZ2lvbmFsY29tcC5hcGxpdHJhay5jb20

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