Account Manager

International Medical Group • Indianapolis, IN • 2h ago

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.

SUMMARY

The Account Manager is responsible for managing and supporting assigned client accounts while ensuring a high level of service delivery, retention, and satisfaction. This role focuses on building and maintaining strong client relationships, understanding client needs, and coordinating internally to deliver solutions that contribute to revenue growth. The Account Manager works collaboratively across departments, provides guidance to team members when appropriate, and may support sales initiatives to expand business opportunities within their portfolio.

JOB DETAILS

Corporate office is in Indianapolis, IN.

Remote schedules available

Relocation Expenses Reimbursed: No

Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position

PERKS

Comprehensive benefits package including Medical/RX/Dental/Vision insurance

401k Plan with company match

Paid Time Off and Company Paid Holidays

Free employee parking

Casual dress environment

Tuition reimbursement plan

DUTIES AND RESPONSIBILITIES

The Account Manager is responsible for managing day-to-day client relationships and supporting account growth and retention. Responsibilities include:

Develops and maintains positive relationships with assigned clients to support retention and satisfaction

Ensures organizational services consistently meet client expectations

Supports the retention and renewal process for existing client accounts

Manages a portfolio of client accounts, including moderately complex accounts as assigned

Applies strong working knowledge of IMG concepts, practices, and procedures

Use available company resources, sound judgment, and experience to meet account goals

May provide guidance or support to junior team members

Reports to a manager or department leader

Analyzes client needs and suggests adjustments to products or services to improve outcomes

Assists with client reporting and contributes to stewardship and renewal meetings

Supports sales activities and may assist in identifying or developing new business opportunities

Occasional domestic or international travel may be required

QUALIFICATIONS

Minimum of 2-3 years' experience in customer service, sales, or account management

Proficiency in Microsoft Office products

Strong organizational, documentation, and follow-up skills

Solid analytical and problem-solving abilities

Strong verbal, written, and interpersonal communication skills

Ability to work independently and manage multiple priorities

PREFERRED SKILLS

Associate degree in Business or related field preferred, but not required

IMG experience preferred

Bilingual skills (verbal and written) a plus

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

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