Business Manager,Sales Operations-International Acceptance
Summary:
As a Business Manager, Sales Operations for International Acceptance (IA) at Discover Global Payment Network (GPN), you will apply your strategic, analytical, and operational skills to major international growth challenges. In this individual contributor role, you will work closely with world-class professionals to build data-driven sales processes, design robust sales planning models, and optimize our pipeline reporting. You will thrive in a collaborative, fast-paced environment that values your quantitative insights, encourages ownership of critical operational workstreams, and rewards continuous innovation.
General Responsibilities:
Sales Planning & Market Coverage: Execute and refine the semi-annual sales planning model to forecast progress towards our sales targets, track incentive spend, and set localized sales targets. Ensure relationship manager (RM) mapping to partners is accurately maintained so that global resources remain strictly aligned to high-value SC opportunities.
Strategic Analysis & Insights: Identify international business challenges and unlock expansion opportunities by driving deep analytical insights from sales activity and outcome data. Utilize rigorous qualitative and quantitative analysis to deliver tactical and strategic recommendations to leadership.
Reporting & Performance Tracking: Own the generation and delivery of consistent market and individual sales performance reporting aligned to the global sales funnel. Partner across teams to design, automate, and roll out individual sales scorecards and Monthly Business Review (MBR) reporting structures.
CRM Data Governance: Serve as the functional owner for Salesforce data quality within the IA track, maintaining standard definitions for sales funnel stages, merchant taxonomies, and spend coverage data flows. Partner with Global Network Analytics (GNA) to ensure data elements remain standardized across priority markets.
Sales Excellence & Process Redesign: Collaborate with Marketing and central Sales Enablement teams to build common onboarding processes and establish a unified sales learning curriculum. Define "Sales Excellence" standard work, optimizing daily operating rhythms and encouraging positive CRM hygiene and sales behaviors.
Cross-Functional Partnership: Work closely with Market Leads, Strategy, and Chief of Staff (CoS) cohorts to deliver against broader organizational goals. Coordinate across the lines of business to sequence the delivery of business intent and manage horizontal project frameworks concurrently.
Basic Qualifications:
At least 3 years of professional experience performing analysis
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications:
Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
5+ years of experience in analysis
2+ years of experience in financial services
1+ year of experience in consulting
2+ years of experience in people management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $149,800 - $171,000 for Business Manager
McLean, VA: $164,800 - $188,100 for Business Manager
New York, NY: $179,700 - $205,100 for Business Manager
Richmond, VA: $149,800 - $171,000 for Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
