Technical Account Manager, IQVIA Digital

IQVIA • Red Bank, NJ • 1h ago

Job Summary

The Technical Account Manager (TAM) will serve as a data solutions and ad tech platform expert, supporting Throtle's identity solutions and data onboarding, including new client requests, platform implementations, and ongoing data monitoring.

This role requires analytical thinking for each data request and hands-on assistance with platform or technical challenges to ensure clients are fully supported.

As a key stakeholder, the Technical Account Manager will work closely with internal teams-including Sales, Customer Support, DevOps, Data, and Application Development-to support data workflow processes and manage issues through resolution. This position reports to the Senior Director, Data Operations and Integrations.

Duties and Responsibilities

Work directly with clients to align data files with their identity solution use cases.

Oversee the work item queue and communicate match or onboarding requirements for new and existing clients to data and technology teams.

Support the Sales team in pursuit of new opportunities.

Ensure audience segments are properly set up at the end platform for data ingestion.

Proactively monitor new and ongoing client solutions for issues or outages.

Escalate critical issues to upper management.

Develop strong knowledge of all identity solution offerings through independent learning and collaboration with colleagues.

Understand all regulations and laws applicable to assigned roles and responsibilities.

Develop, implement, and maintain policies and procedures governing assigned responsibilities, including compliance with security requirements for ePHI.

Required Skills and Abilities

Experience managing varied workstreams with minimal supervision.

Client-service mindset, excellent communication skills, and the ability to provide timely updates to multiple stakeholders.

Flexibility to adapt to changing priorities, prioritize time-sensitive requests, multitask effectively, and keep multiple projects on track.

Ability to build relationships and work effectively with cross-functional teams.

Education and Experience

Bachelor's degree in a related field, such as computer science, engineering, or information technology.

Proven experience in technical account management, customer success, or a similar role, preferably in a technology-related industry.

Strong technical aptitude and the ability to understand and communicate complex technical concepts to non-technical audiences.

At least three years of industry experience in advertising or marketing technology, programmatic ad tech, audience strategy, platform operations, or a technical customer-facing role.

Experience working with products or services that require frequent or continuous distribution of high-volume data.

Excellent troubleshooting, analytical, and problem-solving skills.

Strong written and oral communication skills.

Experience working directly with data platforms, such as DMPs, DSPs, and SSPs.

Knowledge of data transfer protocols, including SFTP.

Basic understanding of audience-building fundamentals and terminology, such as Boolean logic.

Knowledge of basic data structures, such as JSON and CSV.

Experience with Jira and Confluence.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

EEO Minorities/Females/Protected Veterans/Disabled

Management & Administrative

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate...

7h ago

Go to Apply

Senior Manager, Artificial & Decision Intelligence

Bristol Myers Squibb Company • New Brunswick, NJ • 12h ago

Management & Administrative

Compensation $139,506.00 - $169,506.00 / Yearly Hours Per Week 40 Number Of Positions 10 Shift First Shift (Day) Job Description Bristol-Myers Squibb Company is hiring a(n) Senior Manager, Artificial & Decision Intel...

12h ago

Go to Apply

Operations Manager

CVS Health • East Windsor, NJ • 1d ago

Management & Administrative

1d ago

Go to Apply

Operations Manager

CVS Health • East Brunswick, NJ • 1d ago

Management & Administrative

1d ago

Go to Apply

Full-Time Administrative Assistant

Kohl's • Holmdel, NJ • 1d ago

Management & Administrative

About the Role As Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)