Merchant Services Credit Analyst I
Phoenix, Arizona;Charlotte, North Carolina; Newark, Delaware
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Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.
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Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
The Merchant Services Small Business Credit Underwriting team is presently seeking candidates who can successfully apply credit knowledge to review and decision new applications or existing credit requests for Merchant Acquiring services. Responsible for reviewing, requesting and/or verifying information for the application to ensure accuracy and completeness, mitigating risk factors according to relevant risk framework(s). Associates may be asked to participate in queue work, initiate outbound calls and manage internal customer/client calls.
Responsibilities:
Makes credit request decisions according to relevant regulations, policies, and guidelines.
Decisions credit requests within approval authority.
Conducts appropriate analyses to decision deals, as applicable.
Clearly and professionally communicates with internal colleagues and customers/clients
Expands expertise by reviewing policy and procedure thoroughly and actively participating in continuing education sessions
Collaborates with peers to manage optimal workflow
Identifies and escalates process breakdowns
Required Skills:
Minimum 2 years' experience in a customer contact center
Experience in Commercial or Small Business lending/underwriting
Previous lending experience/lending authority
Knowledge of credit reports and bureaus
Ability to work effectively in a time sensitive environment
Ability to identify and elevate issues to management
Professional oral and written communication skills
Desired Skills:
Credit and Risk Assessment
Critical and Analytical Thinking
Financial Analysis
Prioritization
Attention to Detail
Business Acumen
Decision Making
Underwriting
Proficiency with Excel, Microsoft Word, PowerPoint, etc.
Ability to work independently in pursuit of goals; self-motivated, confident and enthusiastic
Knowledge and understanding of Merchant Services
Customer and Client Focus
Collaboration
Credit Documentation Requirements
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) " poster.
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
