Account Support Analyst- Broker Experience - SES

Highmark Health • Columbus, OH • 6h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This role on the Broker Experience team, within Sales Enablement Solutions, supports producers by providing comprehensive assistance. May provide assistance with standard and/or non-standard tasks related to broker onboarding, commission coding and discrepancies, broker overpayments and portal maintenance. The incumbent will interact with producers, clients, and sales representatives to ensure seamless service, leveraging foundational knowledge and developing higher-level skills, and makes independent contributions to projects.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files. (20%)

Interact and provide support activities to Account Managers and/or Sales Executives. (20%)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)

Handle error management and ensure files are corrected. (20%)

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)

May assist with training new employees. (10%)

Other duties as assigned or requested.

EXPERIENCE

Required

1 years of relevant, progressive experience in the area of specialization.

Preferred

Experience in health care, insurance or sales

SKILLS

Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.

Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.

Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.

Ability to manage multiple tasks and priorities

Strong communication skills- written and verbal

Demonstrated problem solving skills

Self-motivated and ability to work with minimal direction

Knowledge of Highmark products, services, and processes

EDUCATION

Required

High School/GED

Preferred

Associates

LICENSES or CERTIFICATIONS

Required

None

Preferred

Producer License- Accident & Health

Language (Other than English):

None

Travel Required:

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$23.16

Pay Range Maximum:

$35.88

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J282653

Similar Jobs

Area Sales Manager

Amrize • Columbus, OH • 4min ago

Management & Administrative

Area Sales Manager Requisition ID: 17185 Location: OH, USOH, US Pay Type: Salary Position @type: Full-time / Salary COMPANY OVERVIEW Amrize is building North America. From bridges and railways to data centers, schools, o...

4min ago

Go to Apply

Supply Chain Technical/Integrations Lead

Vertiv Corporation • Westerville, OH • 32min ago

IT & Engineering

Job Description Job Summary Vertiv is transforming and digitizing supply chain capabilities by re-engineering business processes and implementing advanced technologies/systems that powers world-class operations, customer...

32min ago

Go to Apply

Senior Compensation Analyst

Advanced Drainage Systems • Hilliard, OH • 36min ago

Finance, Accounting & Banking

Advanced Drainage Systems EEO Statement: Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, relig...

36min ago

Go to Apply

Global Product Manager - Chilled Water Systems

Vertiv Corporation • Westerville, OH • 38min ago

Management & Administrative

Job Description POSITION SUMMARY The Global Product Manager - Chilled Water Systems partners closely with the internal sales teams to support customer engagements and drive strategic account development through direct cu...

38min ago

Go to Apply

Senior Manager, Planning Systems

Vertiv Corporation • Westerville, OH • 39min ago

Management & Administrative

39min ago

Go to Apply

Senior Solutions Lead - Demand Planning

Vertiv Corporation • Westerville, OH • 39min ago

39min ago

Go to Apply

Infrastructure Delivery Manager

Ampcus Incorporated • Columbus, OH • 40min ago

Retail & Hospitality

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.Job Title: Infrastructure Delivery Ma...

40min ago

Go to Apply

Medical Support Assistant (Advanced)-Specialty Medicine

Veterans Affairs, Veterans Health Administration • Columbus, OH • 42min ago

Hospital & Medical

Summary This position is located in Specialty Medicine within the Patient Business Services at the Chalmers P. Wylie VA Medical Center. The Advanced Medical Support Assistant (A/MSA) is responsible for performing a varie...

42min ago

Go to Apply

Warehouse Associate

White Cap • Columbus, OH • 1h ago

Manufacturing & Warehouse

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trus...

1h ago

Go to Apply

Senior Warehouse Associate

Ferguson Enterprises, LLC. • New Albany, OH • 1h ago

Manufacturing & Warehouse

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex pr...

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)