Hampton Inn Pennsville Front Desk Agent/Housekeeper PT

Delco Development • New Jersey, New Jersey • 2h ago

Part-Time Hybrid Housekeeper / Front Desk Agent

Position Summary:

Delco Development is seeking a reliable, customer-focused team member to serve in a dual-role capacity as both a Housekeeper and Front Desk Agent at Hampton Inn Pennsville. This hybrid position plays a vital role in ensuring exceptional guest experiences by maintaining clean, comfortable guest rooms and providing outstanding service at the front desk.

The ideal candidate is energetic, detail-oriented, and enjoys working in a fast-paced hospitality environment while delivering exceptional guest service.

Essential Duties and Responsibilities:Housekeeping Responsibilities:

Clean and service guest rooms according to Hampton Inn brand standards.

Change linens, make beds, and replenish room amenities.

Clean bathrooms, vacuum carpets, dust furniture, and sanitize surfaces.

Maintain cleanliness of public areas as assigned.

Report maintenance concerns and safety hazards promptly.

Ensure housekeeping carts and storage areas remain organized and stocked.

Follow all hotel safety and sanitation procedures.

Front Desk Responsibilities:

Greet guests with a friendly and professional demeanor.

Check guests in and out efficiently using hotel management systems.

Answer phone calls and respond to guest inquiries.

Process reservations, room assignments, and guest requests.

Handle cash, credit card transactions, and daily balancing procedures.

Assist guests with directions, local recommendations, and hotel information.

Resolve guest concerns professionally and escalate issues when necessary.

Qualifications:

Previous hotel, housekeeping, customer service, or front desk experience preferred.

Strong communication and interpersonal skills.

Ability to multitask and adapt to changing priorities.

Basic computer skills and ability to learn hotel software systems.

Must be able to work independently and as part of a team.

Reliable transportation and punctual attendance required.

Physical Requirements:

Ability to stand, walk, bend, lift, and carry up to 30 pounds.

Ability to remain active for extended periods.

Capability to perform cleaning duties throughout the hotel.

Benefits:

Competitive hourly pay

Flexible scheduling

Hotel employee discounts

Opportunity for growth within the hospitality industry

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