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Guest Service Agent

The Roosevelt Hotel • New Orleans, LA • 2h ago

**Guest Service Agent

Job Info**

Job Identification 209766

Job Category Guest Services, Operations, and Front Office

Job Schedule Full time

Locations The Roosevelt New Orleans, A Waldorf Astoria Hotel

Salary 16.00

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someones day. When you join our Hotels team, thats exactly what youll do every time you come to work! As a Guest Service Agent, youre not just ensuring a seamless check-in and check-out process - youre spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Team Member Benefits

When you join our team, youll enjoy a comprehensive benefits package, including:

Medical and Vision Insurance - Blue Cross Blue Shield of Louisiana*

Dental and Voluntary Insurance - SunLife*

Flexible Spending Account (FSA) - Through WEX

401(k) Retirement Plan - Fidelity, with up to 5% employer match**

Employee Assistance Program (EAP) - ComPsych

Free Team Member Meals

Discounted Parking

Property Discounts - Restaurants, Gift Shop, and Spa

Paid Time Off (PTO) Program

Go Hilton Travel Discounts

Tuition Reimbursement

Guild Education Program

Medical/Dental coverage begins on the first of the month following 60 days of employment

** 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.

Here's what you'll do during a typical day:

Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room @types, rates, promotions, and local area information to assist with guest inquiries

Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Join an Award-Winning Workplace Culture At Hilton, we dont just deliver exceptional experiences for our guestswe build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the Worlds Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, were setting new standards for the future of travel. Whether youre starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why were more than a great place to staywere a great place to work.

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