Customer Service

Hy-Vee Food Stores • Waterloo, IA • 3h ago

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

Makes an effort to learn customers' names and to address them by name whenever possible.

Assists customers by: (examples include)

escorting them to the products they're looking for

securing products that are out of reach

loadingor unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.

Processes Western Union orders.

Sells money orders, cashes payroll, personal, ADC, and social security checks.

Sells hunting and fishing licenses.

Breaks down and puts money in utility drawers.

Signs on postal department, breaks down, and turns off postal register.

Processes paid outs.

Sends faxes for customers.

Counts the days' coupons.

Processes refunds for customers and department approved refunds.

Answers the telephone for the store using appropriate telephone techniques.

Utilizes the intercom system for paging, etc. using appropriate procedures.

Removes trash in a timely manner.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Signs on and off lottery machines.

Assists customers with dry cleaning where applicable.

Assists customers at the registers where necessary.

Sells and redeems lottery tickets.

Processes bottle refunds.

Assists in other areas of store as needed.

Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.

Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.

The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

Similar Jobs

Sales Manager - Energy (remote)

IDEX • Cedar Falls, IA • 6h ago

Management & Administrative

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your...

6h ago

Go to Apply

Field Service Technician - Cedar Falls

Martin Brothers Distributing • Cedar Falls, IA • 1d ago

Management & Administrative

For over 85 years, Martin Bros. has established itself as the premier independent, family-operated provider of foodservice and supply solutions in the upper Midwest. We cater to a diverse range of establishments, includi...

1d ago

Go to Apply

Machine Operator I - O'Neal Manufacturing Services

O'Neal Industries, Inc. • Cedar Falls, IA • 1d ago

Management & Administrative

Description Build A Career That's Made to Last. O'Neal Manufacturing Services is one of the largest family-owned metal fabrication companies in the United States. For over 100 years, we've built more than just metal - we...

1d ago

Go to Apply

Account Sales Manager

Keurig Dr Pepper • Waterloo, IA • 5d ago

Management & Administrative

Job Overview: Account Sales Manager - Cresco, Waverly, Waterloo and surrounding areas The Account Sales Manager Combination is responsible for up-selling and fulfillment/replenishment, focused on execution and merchandis...

5d ago

Go to Apply

Area Sales Manager - VM0750

OSL Retail Services • Independence, IA • 5d ago

Management & Administrative

Overview Area Sales Manager OSL is a dynamic, people-driven company providing outsourced sales services for some of North America's biggest Fortune 500 companies. We hire passionate people looking for their next big care...

5d ago

Go to Apply

Administrative Assistant

Exceptional Persons Inc • Waterloo, IA • 5d ago

Management & Administrative

Support Independence with Purpose - Join a Mission That Changes Lives At EPI, we don't just talk about impact, we live it every single day. Since 1957, we've been connecting people, creating opportunities, and nurturing...

5d ago

Go to Apply

Seasonal, Operations Administrative Assistant (Part Time)

H&R Block • Waterloo, IA • 6d ago

Management & Administrative

About the Role Provide essential administrative and operational support across one or more districts, helping drive smooth, efficient day-to-day office operations. Partner closely with District Operations Coordinator (DO...

6d ago

Go to Apply

Territory Account Manager

EquipmentShare • Waterloo, IA • 1w ago

Management & Administrative

Build the Future with Us - EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built b...

1w ago

Go to Apply

Material Handler I - O'Neal Manufacturing Services

O'Neal Industries, Inc. • Cedar Falls, IA • 2w ago

Management & Administrative

2w ago

Go to Apply

Security Officer - Driver Patrol

Allied Universal • Waterloo, IA • 2w ago

Management & Administrative

As a Security Officer - Driver Patrol in Waterloo, IA , you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join Allied Universal as an unarmed officer at a dyn...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)