Customer Service Representative
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Customer Service Representative
Salary
$49,753.60 - $68,723.20 Annually
Location
Saint Paul, MN
Job Type
Promotional - Full Time
Job Number
26-02004
Department
Parks and Recreation
Opening Date
06/24/2026
Closing Date
7/13/2026 11:59 PM Central
Description
Benefits
Questions
About the Position
The City of Saint Paul has two internal promotional opportunities for Customer Service Representatives-one with Parks and Recreation and one with Saint Paul Regional Water Services. These positions serve as a primary point of contact for residents and staff by responding to questions, resolving concerns, processing transactions and requests, maintaining customer records, and connecting customers with City services and resources.
Information specific the Parks and Recreation Department position: This vacancy is located at City Hall Annex, 25 W. 4th Street, Saint Paul, and is scheduled to work Monday through Friday between 7:30 a.m. and 4:30 p.m. A hybrid schedule may be available following a successful completion of the introductory period..
Here's what you can expect to do:
Provide customer service by phone, email, online, and in person to assist residents with park permits, program registrations, and general information requests.
Utilize recreation management software and other City information systems to process registrations and permits, enter and maintain data, and provide accurate and timely information.
Use strong verbal and written communication skills to understand customer needs, resolve problems, answer questions, and connect residents with the appropriate resources and services.
Research information from City departments and external resources to ensure customer inquiries are fully resolved.
Exercise sound judgment while providing exceptional customer service and supporting a wide variety of Parks and Recreation programs and services.
Information specific to the Saint Paul Regional Water Services position: This vacancy is located at 1900 Rice Street, Saint Paul, MN 55113, and is scheduled to work Monday through Friday between 8 a.m. and 4:30 p.m.
Here's what you can expect to do:
Provide customer service by phone, email, online, and in person to assist customers with utility billing inquiries, payment processing, account maintenance, service requests, and general information requests.
Process cash, check, and credit card payments; operate cashiering systems; balance receipts; and maintain accurate financial transaction records.
Utilize customer information systems and other City information systems to maintain customer accounts, process transactions, enter and maintain data, and provide accurate and timely information.
Research information from Saint Paul Regional Water Services, City departments, and external resources to ensure customer inquiries are fully resolved.
Exercise sound judgment while providing exceptional customer service and supporting a wide variety of Saint Paul Regional Water Services programs and services.
For more information and essential functions, see our Customer Service job description (https://www.governmentjobs.com/careers/stpaul/classspecs/772440?keywords=customer%20services%20representative&page@type=classSpecifications) .
The eligible list created from this assessment will also be used to fill Customer Service Representative positions as they become available in various departments within the City.
Our Benefits: We offer competitive wages, and a variety of excellent benefits (https://www.stpaul.gov/sites/default/files/human-resources/2026-summary-benefits-document-afscme-clerical.pdf) , including health insurance, retirement contributions and paid vacation and sick time.
Equity, Inclusion and Belonging: The City of Saint Paul is dedicated to dismantling systemic racial, cultural, and economic barriers that prevent people from fully enjoying and participating in our community and ensuring fairness in opportunities and outcomes for all individuals. At the City of Saint Paul, we want our workforce to reflect the diverse city that we serve. Our leaders are guided by an unapologetic equity agenda, which promotes the belief that true equity is building a city that works for all of us. We encourage you to apply as we are most interested in finding the best candidate for this job.
Position Requirements
Four years of office support experience, including two years of customer service experience assisting the public in resolving problems.
Note: Two years of post-high school education can be substituted for up to two years of customer service experience.
How to Apply
Submit a City of Saint Paul online application by the closing date.
First time applying online? Read our How to Apply Online Guide (https://www.stpaul.gov/departments/human-resources/jobs/how-apply) .
Need technical support? For help with the online application, please call 1-855-524-5627.
Learn more about our Hiring Process
Assessment: Qualifications Rating
The Qualifications Rating is an assessment of your completed application and answers to the Supplemental Questionnaire. Be as specific and detailed as possible in completing your application and questionnaire. You must submit your completed application and supplemental questionnaire by the application deadline.
GENERAL INFORMATION:
Promotion Only Job Posting: This posting is open to current City of Saint Paul employees who meet the Civil Service promotion rule, which includes two years certified service. The promotion eligible list is ranked. Those who pass the assessment will be placed on an eligible list for approximately six months.
Promotion Final Selection Process: You must receive a score of 75% or higher to pass the assessment and be considered for the position. Those who pass will be placed on an eligible list and all will be notified of their status. A Hiring Manager will consider those applicants eligible for hire based on civil service rules. You will be notified if you are invited to participate in the final selection process which may include an interview, job simulation, work sample submission, or other evaluation method.
Pre-Employment Screening: This position may require a drug test and a background check which may include criminal history, and employment history as a condition of employment. Candidates will be required to submit proof of education to Human Resources upon conditional job offer, if qualifying based on education.
Human Resources Contact Information:
Michelle LeBow at 651-266-6519
Email: michelle.lebow@ci.stpaul.mn.us
The City of Saint Paul encourages individuals to apply for positions regardless of criminal history.
Veteran's Preference for Promotional Candidates: If you are a disabled veteran and would like to receive Veteran's preference in accordance with MN Statutes 197.455 you must submit a photocopy of your confirmation from the Veterans Administration of a permanent service-connected disability rated at fifty percent (50%) or more preferably at time of application. Click here for more information.
Equal Employment Opportunity Statement: The City of Saint Paul is an equal opportunity/affirmative action employer. Veterans, women, persons of color, members of the LGBTQIA+ community, and individuals with disabilities are strongly encouraged to apply.
The City of Saint Paul offers a competitive benefits package for permanent, certified positions. Temporary positions are not eligible for benefits.
Benefits vary with each position and the collective bargaining agreement. Benefits may include:
City Paid Benefits
Health Insurance
Vacation/Holidays
Sick Leave
Life Insurance
Subsidized Metro Bus Pass
Deferred Compensation
Retirement Program
Optional Benefits
Dental
Flexible Spending Accounts
Disability Insurance
Accidental Death and Dismemberment Insurance
Long Term Care Insurance
For a detailed overview, visit General Benefits (https://www.stpaul.gov/departments/human-resources/employee-retiree-benefits/general-benefits-overview) .
01
The thorough completion of the supplemental questions is very important in the screening and assessment processes. Therefore, a lack of detail and explanation in the supplemental questions and in your application, may result in failure or disqualification for this position. In addition, documentation of work experience referred to in the supplemental questions must be included in the application. Your education, training, and experience are subject to verification. I understand that giving false information, failure to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification from this position.
Yes
02
Please select the position for which you are applying.
Parks and Recreation Department
Saint Paul Regional Water Services
Both positions
03
Which of the following represents your highest level of completed education?
High School diploma or GED
Associate's Degree
Bachelor's Degree
Master's Degree
None
04
Which BEST describes your level of office support work experience? A "year of experience" means full-time work (40 hours per week for 12 months). If you worked part-time, your experience should be combined to equal full-time hours. (Example: 20 hours per week for 2 years = 1 year of full-time experience.)
One year but less than two years
Two years but less than three years
Three years but less than four years
Four years or more
None of the above
05
Which BEST describes your level of experience assisting the public to include the resolution of problems or concerns as a primary responsibility? A "year of experience" means full-time work (40 hours per week for 12 months). If you worked part-time, your experience should be combined to equal full-time hours. (Example: 20 hours per week for 2 years = 1 year of full-time experience.)
One year but less than two years
Two years or more
None of the above
06
Indicate in which of the following business sectors you have customer service experience. Check all that apply.
Banking
Call Center
Government Agency
Retail
Other
None of the above
07
If you chose "other" in the previous question, please indicate in what other business sector(s) you have customer service experience.
08
Indicate which of the following customer service-related tasks you have experience performing. Check all that apply.
Discussing billing and payments
Reviewing or making changes to customer accounts
Helping customers with service problems and other department related service issues
Handling complaints and helping customers resolve issues
Answering questions, understanding requests, and providing information over the phone
None of the above.
09
Indicate which of the following computer software applications you are proficient in. Check all that apply.
Google Docs
Outlook
Excel
Word
Microsoft 365
Customer Information Systems
RecTrac Recreation Management Software
Maintenance Work Order Software
None of the above
10
Indicate which of the following cashiering and payment processing tasks you have experience performing. Check all that apply.
Accepting and processing cash payments
Accepting and processing checks
Accepting and processing credit card payments
Operating a cash register or point-of-sale system
Making change accurately
Balancing a cash drawer at the end of a shift or business day
Reconciling cash receipts and payment transactions
Handling customer billing or payment inquiries
None of the above
11
LANGUAGES: Check all languages you speak, read, or write fluently. Candidates may be tested on the language selected prior to hire. If you are not fluent in a language other than English, select "NA."
Amharic
Arabic
Cambodian
Hmong or Laotian
Oromo
Sign Language
Somali
Skaw, Pwo, or other Karen language
Spanish
Vietnamese
Other
NA
12
LANGUAGES: If you selected "Other non-English language" in the previous question, please indicate what language(s) you speak, read, or write fluently below.
Required Question
Employer
City of Saint Paul
Address
25 West Fourth Street, Suite 200 City Hall Annex Saint Paul, Minnesota, 55102
Phone
651-266-6500
Website
http://www.stpaul.gov/jobs
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