Customer Service Representative

Robert Half • Stratford, CT • 2h ago

Description

We are seeking a compassionate and detail-oriented Customer Service Representative to support seniors, caregivers, and community members by providing information, coordinating services, and resolving inquiries. This role is ideal for someone who is empathetic, highly organized, and committed to delivering excellent customer support. Based on general knowledge.

Key Responsibilities

Handle inbound calls and inquiries from seniors, caregivers, and community members regarding services, programs, and eligibility requirements. Based on general knowledge.

Coordinate services by connecting callers with resources such as transportation, meal programs, healthcare support, and benefits. Based on general knowledge.

Perform data entry and case tracking, including logging interactions, updating client records, and documenting service requests in the system. Based on general knowledge.

Resolve customer concerns by following up on requests and escalating more complex issues as needed. Based on general knowledge.

Provide administrative support, including scheduling appointments and assessments. Based on general knowledge.

Assist with intake processes for new clients. Based on general knowledge.

Manage emails and general office communications. Based on general knowledge.

Qualifications

Previous service coordination experience required. Based on general knowledge.

Strong customer service skills with the ability to handle inquiries professionally and efficiently. Based on general knowledge.

Proficiency in Microsoft Office Suite required. Based on general knowledge.

Experience with data entry, documentation, and maintaining accurate records. Based on general knowledge.

Top Soft Skills

Empathetic and patient approach when assisting others. Based on general knowledge.

Clear and professional communication skills, both verbal and written. Based on general knowledge.

Strong multitasking and organizational abilities in a fast-paced environment. Based on general knowledge.

Requirements TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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