Technician Incident Representative
Date Posted: Jun 23, 2026
Requisition ID: 479679
Location:
Gary, IN, US, 46403
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Transportation:
The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state's quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.
Role Overview:
This position serves as a member of the Hoosier Helper Incident response Crew by operating a truck to speed the removal of incidents and maintain safe and effective traffic flow, assist disabled motorists by diagnosing minor mechanical problems; provide gasoline, oil, coolant; charge flat tires; and jump start stalled vehicles. Push stalled vehicles to highway shoulder or exit ramp, report and tag abandoned vehicles for tow by the Indiana State Police. Provide fundamental first aid to injured motorists as needed.
Location:
This position is with INDOT's Central Office.
Salary:
The salary for this position traditionally starts at $42,900.00 but may be commensurate with education and work experience. Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/0) to view the total compensation package.
A Day in the Life:
The essential functions of this role are as follows:
Patrol?for, and responds?to, freeway incidents that disrupt the normal flow of traffic, sets?up traffic control for incidents,?and?detects?and verifies?incidents?and traffic problems caused by special events.???
Serve?as a liaison to the Supervisor by identifying freeway operational deficiencies and advising of potential solutions.?
Observe?traffic conditions and reports?to?Supervisor any?traffic operation problems, deficiencies in work zone traffic control setup by other agencies, unauthorized lane closures or work, and/or unusual traffic delays.?
Monitor?in-vehicle video equipment to locate incidents?and monitors?CB radio to gather information about disturbances in traffic flow.?
Remove?debris, controls?minor spills?and requests?assistance for complex clean up,?and reports?need for specialized equipment, personnel or materials.?
Perform?pre-operation vehicle inspections?and inventory checks (fluid levels, tire inflation, wash and wax vehicle, replaces depleted tools or supplies on vehicle).
Interact with maintenance garage personnel for planned and unplanned maintenance of vehicle.??
Perform?general housekeeping duties of Hoosier Helper occupied garage facilities.
Perform?daily administrative?tasks such as?completion of?incident logs, motorist service logs, time sheets and daily work reports;?and,??
Perform?other?related?duties as assigned.
Workday attendance at assigned worksite(s) is an essential function of this position.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
Be willing to travel with an appropriate accommodation.
Must possess a valid Class A or Class B Commercial Driver's License (CDL) or obtain one with the first 90 days of employment.
Required to submit to and pass a drug test as a condition of employment.?
Must be able to move weight up to 50 pounds.?
Ability to frequently move self and objects.
Must be able to endure exposure to inclement weather.?
Must have ability to read, write,?and communicate effectively.?
Ability to follow directions and work as part of a team.?
Effective interpersonal skills.
Basic knowledge of automobile mechanical skills.
Basic knowledge of first aid.
A degree is not required. However, a High School Diploma or High School Equivalent (HSE) applying applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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