Customer Accounts Manager

Aaron's Inc • Kingsport, TN • 1h ago

The salary range for this role is $13.50 to $14.25 per hour/annually.* This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*_ Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . _An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on FT and PT employment status.

C1331 - Kingsport

Kingsport

Similar Jobs

Sales Manager

Aaron's Inc • Kingsport, TN • 2h ago

Management & Administrative

Sales Manager The salary range for this role is $12.75 to $13.50 per hour/annually.* This position is also eligible for incentive pay based on performance. Sales Managers Grow Our Business You'll never be bored in this r...

2h ago

Go to Apply

Environmental Manager

Nuclear Fuel Services • Jonesborough, TN • 4h ago

Management & Administrative

At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effect...

4h ago

Go to Apply

First Horizon Bank • Johnson City, TN • 1w ago

Management & Administrative

Description Location: On site in Memphis, TN, Knoxville, TN, Orlando, FL, Miami Lakes, FL, Longwood, FL; Little Rock, AR; Asheboro, NC; Johnson City, TN Summary The position is responsible for performing complex confiden...

1w ago

Go to Apply

Project Manager (Principal - Staff) | NEW GENERATION (EPC gas turbine) *** anywhere in AEP service territory

American Electric Power • Kingsport, TN • 1w ago

Management & Administrative

Job Posting End Date 06-26-2026 Please note the job posting will close on the day before the posting end date Job Summary Manage one or more intermediate and/or complex projects, up to the highest-level project complexit...

1w ago

Go to Apply

Administrative Assistant/Receptionist

ColdStar International Corporation • Bristol, TN • 1w ago

Management & Administrative

[Administrative Assistant/Receptionist Job Duties [Summary [Provide administrative support to a department and/or Manager. Duties include general clerical, receptionist and project-based work. Project a professional comp...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)