Operations Service Manager

Burlington • South Portland, ME • 16h ago

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day In The Life

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.

Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.

Manage the overall execution of operations and receiving SOPS.

Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.

Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.

Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.

Assist in the management of other store operations areas as needed.

Communicate effectively with the District and Regional Management teams.

You'll Come With

3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization

Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.

Ability to lift and move boxes weighing up to 40 lbs.

Experience utilizing scheduling and reporting computer software.

Travel may be required from time to time.

LI-EC1

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Min-Mid $21.05 - $28.05

Posting Number R103681

Location Maine-South Portland

Address 200 Running Hill Road

Zip Code 04106

Pay Rate Hourly

Career Site Category Store Management

Position Category Store Management

Job Type Full-Time

Remote Type In Office/On-site

Evergreen No

Similar Jobs

Manager, Aggregation Operations

Indeed • Portland, ME • 16h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

16h ago

Go to Apply

Administrative Coordinator

Better Homes and Gardens The Masiello Group • South Portland, ME • 2d ago

Management & Administrative

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1351651 Overview: At Better Homes and Gardens Real Estate The Masiello Group, we are committed to delive...

2d ago

Go to Apply

Sales Manager (Part Time)

Carter's/OshKosh • Freeport, ME • 2d ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

2d ago

Go to Apply

Customer Service Representative

Dead River Company • Scarborough, ME • 3d ago

Management & Administrative

Description Join Our Team - Find Your Future! $17.00 to $26.00 an Hour Depending on Experience Position Summary: Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative a...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Scarborough, ME • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Customer Service Representative

Dead River Company • Brunswick, ME • 3d ago

Management & Administrative

3d ago

Go to Apply

Commercial Sales Manager

AutoZone, Inc. • Biddeford, ME • 3d ago

Management & Administrative

Job Description The Commercial Sales Team at AutoZone plays a pivotal role in driving growth across our professional customer base. Focused on delivering quality parts, reliable service, and dedicated support, this team...

3d ago

Go to Apply

Compliance Risk Assessment Manager

TD Bank • Portland, ME • 3d ago

Management & Administrative

Work Location: Charlotte, North Carolina, United States of America Hours: 40 Pay Details: $91,000 - $145,600 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opport...

3d ago

Go to Apply

Children's BHH Care Coordinator/Case Manager

Spurwink Services • Biddeford, ME • 4d ago

Management & Administrative

4d ago

Go to Apply

Customer Service Associate

Walgreens • Old Orchard Beach, ME • 4d ago

Management & Administrative

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)