This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1269611

Overview:

The Masiello Group is committed to providing exceptional support to our real estate agents. The Business Support Specialist (BSS) is a cornerstone of that commitment. With 25+ offices across four states, this fast-paced and multifaceted role blends administrative support, technology troubleshooting, marketing coordination, and more.

You are the first face our clients and agents seeyour professionalism and warmth will set the tone for the entire office. This role requires someone with a strong work ethic, exceptional organizational skills, and the ability to remain composed and productive amidst constant shifting priorities.

What Were Looking For:

We value individuals who are proactive, solutions-focused, and dedicated to doing things the right way the first time. If you take pride in your work, enjoy organizing complex systems, and are driven by achieving excellence, youll thrive here.

This is a detail-heavy and knowledge-rich role that requires consistent learning, clear written and verbal communication, and an understanding that strong performance includes both day-to-day tasks and long-term growth. Were looking for someone who takes initiative, thrives under responsibility, and consistently looks for ways to support the team. Flexibility to occasionally stay late to finish time-sensitive work is part of the expectation.

**This is an in-person full-time opening in our South Portland, ME office. Candidates will be asked to provide 3 professional references in the final stages of the interview process.

Were seeking someone who:**

Thrives in a support-focused role where helping others succeed is

the primary mission

Takes pride in doing things right the first time and never settles

for \"good enough\"

Has excellent written and verbal communication skills, including the

ability to write and articulate professional, polished emails

Is always willing to go the extra mile, including staying late to

complete an important task when necessary

Can juggle multiple responsibilities and requests with grace,

accuracy, and follow-through

Has a keen eye for detail and refuses to cut corners

Is technically savvy with basic laptop/computer troubleshooting

skills

Presents themselves with professionalism, confidence, and a positive

attitude

Understands the importance of confidentiality, reliability, and

showing up as a team player every day

Benefits of working at The Masiello Group:

Paid Time Off

Medical with company-paid HSA

Dental, vision, and voluntary plans

401K with match

Flexible spending Account/Dependent Care Account

Key Responsibilities:

Deliver high-level, reliable administrative support for the Sales

Director and agents

Serve as the primary liaison between the home office and agents,

maintaining clear, timely, and professional communication

Greet clients and advisors, manage inbound calls, schedule

appointments, and oversee daily office operations

Maintain office supplies and inventory, ensuring a clean, organized,

and efficient work environment

Handle sensitive and confidential information with the utmost

discretion and integrity

Manage listing data across platforms, coordinate signage logistics,

and ensure timely listing updates and closures

Support agents in using client transaction and lead management

platforms and tech troubleshooting

Track agent licensing status and manage renewal notifications

Onboard and offboard agents from Masiello systems, ensuring seamless

transitions and proper training on processes and tools

Review listing and transaction documents for accuracy and

completeness using digital back-office systems -Enter and manage data in real estate accounting software with precision

Collect and process escrow and closing commission checks

Input/update listing information into the MLS system

Update and distribute digital and print templated marketing

materials using Canva

Troubleshoot common tech questions on devices, printers, and laptops

Provide both 1:1 and group training sessionssupporting agents at

every knowledge level

Take initiative, stay organized, and help create a smooth, efficient

office environment

Better Homes and Gardens The Masiello Group

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