This role sits in Ford's Connected Vehicle Software's Work Management System team, supporting an enterprise-scale Jama Connect environment used across vehicle development. Your responsibilities will be divided between ongoing operational support and implementing project-driven improvements, focusing on updating application lifecycle management processes, enhancing system integrations, and increasing comprehensive traceability for engineering teams and organizational leadership.
What you'll do...
Operate and support Jama Connect in an enterprise-scale, including administration, troubleshooting, and user enablement via a ticket-driven support model.
Configure and maintain Jama Connect projects: item @types, workflows, relationship rules, baselines, review/approval flows, permissions, and project templates.
Respond to user requests and incidents (access provisioning, defects, performance/usage issues), providing clear guidance and driving issues to resolution with internal partners and vendors as needed.
Deliver platform improvements, including new capabilities, process standardization, and usability enhancements that improve engineering outcomes.
Build, maintain, and enhance integrations between Jama Connect and adjacent toolchains (e.g., issue tracking, test management, source control, CI/CD) using REST APIs and scripting/automation.
Troubleshoot integration failures end-to-end (authentication, data mapping, event timing, API limits), implement fixes, and improve monitoring/operability to reduce recurring incidents.
Plan and execute data migrations, cleanup, and standardization efforts (field normalization, duplicate reduction, hierarchy/relationship repair) to improve data quality and reporting reliability.
Support data exchange activities using ReqIF (import/export), including migrations, supplier/customer interchange, and troubleshooting data/relationship fidelity.
Develop reporting and information radiators that improve traceability transparency for program teams and leadership (coverage, status, gaps, risk/aging), with an emphasis on actionable insights.
Contribute to governance: define and maintain standards, templates, best practices, and change-management practices that scale across a large engineering organization.
You'll Have...
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent combination of education and experience).
3-5 years of experience administering, supporting, or engineering solutions around an ALM/requirements/test/issue platform.
Hands-on experience with at least one comparable tool such as Polarion, IBM DOORS/DOORS Next, Azure DevOps, or similar.
3-5 years' experience importing/exporting requirements using ReqIF (or similar interchange formats) to support migrations and cross-organization data exchange.
3-5 years' experience with Intermediate scripting experience (Python preferred) and comfort building automation to reduce manual effort and improve reliability.
3-5 years' experience with working knowledge of REST APIs (authentication, endpoints, payloads, pagination) and the ability to use APIs to integrate systems and automate repeatable tasks.
3-5 years' experience Demonstrating the ability to troubleshoot integrations and production issues using logs, data analysis, and systematic root-cause investigation.
3-5 years' experience working in a ticket-driven support model with strong written communication and customer focus.
Ability to balance operational support with delivery of project-based enhancements in a multi-stakeholder environment.
Even better, you may have...
Experience with Atlassian Jira and Confluence, including workflow concepts and cross-tool traceability.
Experience with integration platforms such as Planview Hub (or similar iPaaS/connectors) to connect ALM toolchains.
Familiarity with GitHub and GitHub Actions, especially where automation supports ALM governance and traceability.
Exposure to test management tools (e.g., TestRail, Xray) and integrating test artifacts with requirements and defects.
Experience creating dashboards, reports, or information radiators that communicate traceability, status, and risk to technical and leadership audiences.
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
This position is a salary grade 7 and ranges from $86,600-$144,900.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR (https://urldefense.com/v3/\_https:/fordcareers.co/GSR\\;!!N\LtwI-RPugbI9wg0dJn!BrL8b2LqQbob9OMbZTxNeQ24WC2I-aXyqb5U-veWR2JxFmEoJYwmAAjlRvZHlRCYomT3oSJYUDRiXgs8$)
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid
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