Pharmacy Customer Service Associate

Walgreens • Rochester Hills, MI • 3h ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Job ID: 1831877BR

Title: Pharmacy Customer Service Associate

Company Indicator: Walgreens

Employment Type: Full-time

Job Function: Retail

Full Store Address: 2050 S ROCHESTER RD,ROCHESTER HILLS,MI,48307

Full District Office Address: 2050 S ROCHESTER RD,ROCHESTER HILLS,MI,48307-03856-04660-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 04660-ROCHESTER HILLS MI

Pay Type: Hourly

Start Rate: 16

Max Rate: 18

Similar Jobs

Registered Dietitian

Ciena Healthcare Management • Detroit, MI • 8h ago

Hospital & Medical

Are you passionate about food and nutrition and ensuring seniors have delicious, healthy meals? As a Registered Dietitian (RD) at Sheffield Manor Nursing and Rehab, you have the opportunity to provide clinical assessment...

8h ago

Go to Apply

Certified Nursing Assistant (CNA)

Ciena Healthcare Management • Novi, MI • 9h ago

Hospital & Medical

Full and Part Time 12 hour CNA 7pm-7am Want to make a difference in someone's life? If you have patience, empathy and a true desire to care for those in need, you will love working as a Certified Nursing Assistant (CNA)...

9h ago

Go to Apply

Registered Nurse (RN)

Ciena Healthcare Management • Livonia, MI • 9h ago

Hospital & Medical

$15,000 Sign On Bonus Are you a critical thinker, a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nurse (RN) at Regency at Livonia, you have the opportu...

9h ago

Go to Apply

Medical Waste/Sharps Lead Field Service Representative (7AM-3PM) - 6243

Daniels Sharpsmart Inc • Detroit, MI • 11h ago

Hospital & Medical

Daniels Health is searching for a customer service oriented individual to join us as a Lead Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigne...

11h ago

Go to Apply

Registered Nurse (RN)

Ciena Healthcare Management • Warren, MI • 12h ago

Hospital & Medical

Sign On Bonus of $5,000 FT + $2,500 PT Are you a critical thinker and a skilled communicator and passionate about caring for seniors? Are you seeking career advancement? As a Registered Nurse (RN) at St. Anthony Healthca...

12h ago

Go to Apply

Mobile Repair Technician - GM Factory Zero

ARAMARK • Detroit, MI • 17h ago

Hospital & Medical

Job Description The Mobile Repair Technician is responsible for the operation, repair, maintenance, and installation of various machines and equipment. Essential functions and responsibilities of the position may vary by...

17h ago

Go to Apply

Pharmacy Technician

Meijer • Utica, MI • 22h ago

Hospital & Medical

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam...

22h ago

Go to Apply

Advance Pharmacy Technician (Oncology/Infusion) - 40 hrs/wk - Detroit

Henry Ford Health System • Detroit, MI • 1d ago

Hospital & Medical

GENERAL SUMMARY: Works under the supervision of a pharmacist to process orders for medications that require special handling, preparation and/or accountability. The technician has and maintains expertise and skill in the...

1d ago

Go to Apply

Volunteer Attorney for Legal Clinic

iamerica center • Detroit, MI • 2d ago

Hospital & Medical

iAMERICA Center is a nonprofit organization dedicated to empowering Metro Detroit communities through accessible healthcare, mental health services, education, and social support. Our mission is to help individuals and f...

2d ago

Go to Apply

Registered Nurse- Geriatrics

Veterans Affairs, Veterans Health Administration • Detroit, MI • 2d ago

Hospital & Medical

Summary Delivers fundamental knowledge-based care to assigned clients while developing technical skills. Assesses, plans, implements, and evaluates care based on age-specific components. Assumes responsibility for the co...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)