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Director of Clinical Operations - Conroe, TX

Sam Houston State University • Huntsville, TX • 9h ago

Department:

COM Clinical Practice

Full Time

Open until filled: Yes

Requisition: 202600020ES

Educational and Experience Requirement:

Bachelors degree in healthcare administration, or business; Masters preferred. Five years of progressive leadership experience in clinical operations; preferably within an academic medical, primary care, or multispecialty environment. Demonstrated expertise in healthcare operations, regulatory compliance, revenue cycle management, andEHRsystems

Nature and Purpose of Position:

Serves the College of Osteopathic Medicine by overseeing all operations of theSHSUPhysicians clinical faculty practice located in Conroe, Texas. Manages day-to-day and provides leadership and guidance in processes to provide patients with a positive experience when seeking health services in the facility. Provides leadership in advancing the clinics mission to provide outstanding care to the community while supporting the educational focus of the college.

Primary Responsibilities:

Provides overall leadership and direction for daily operations of the primary care and multispecialty clinical practice. Develops and executes strategic plans to support clinic growth, patient access, provider productivity, and operational efficiency. Serves as the primary operational liaison between clinical faculty, university leadership, and external partners. Oversees clinic support staff, including hiring, training, performance management, and workflow optimization. Manages all aspects of clinic operations, including patient scheduling, registration, call center management, front-office workflow, provider support staffing, and physical plant oversight. Leads operational initiatives to enhance patient experience, streamline patient flow, and support highquality care delivery. Builds and monitors key performance indicators (KPIs) related to access, efficiency, quality, patient satisfaction, and provider utilization. Manages clinic budgeting, forecasting, expense control, and collaboration with theSHSUFinancial Department. Oversees the full revenue cycle, including coding, billing, collections, charge review, and denial management. Works with finance and administrative leadership to evaluate monthly financial performance and implement strategies for financial optimization. Ensures full compliance withHIPAA,OSHA,CMS/Medicare, Medicaid, commercial insurance requirements, and other federal/state regulations. Oversees clinic policies/procedures, internal audits, regulatory documentation, and riskmitigation processes. Manages credentialing and enrollment of providers with all payers and facilities. Oversees the electronic health record (EHR) and practice management system, including optimization, workflow design, data quality, and user training. Ensures accurate and timely regulatory reporting (e.g.,MIPS, quality measures). Collaborates with IT to support system enhancements, upgrades, and integration of new technologies. Collaborates with faculty and academic departments to integrate student doctors and residents into clinical workflows. Ensures operational processes support high-quality medical education in a safe, efficient, and patientcentered environment. Coordinates clinic engagement with academic activities, rotations, and faculty development needs. Works with university and clinic marketing teams to expand patient base, develop community partnerships, and promote clinical services. Participates in strategic initiatives to enhance brand visibility, referral channels, and clinic reputation. Ability to assist leadership in expanding the clinical enterprise in Conroe, Texas and regionally. Develops and leads patient satisfaction initiatives, service recovery processes, and systems to improve communication, responsiveness, and overall patient experience. Ensures call center performance meets access and service benchmarks. Performs other duties as assigned

Other Specifications:

Experience working with faculty physicians, residents, and medical students. Knowledge of valuebased care, population health, and quality reporting (e.g.,MIPS,HEDIS). Produces operational and financial reports for university leadership. Oversees purchasing, vendor relationships, and contract management. Performs other duties as assigned to support clinic success. Strong financial analysis, problemsolving, and communication skills in speech and writing including conversing with practitioners, medial and financial experts, writing reports, and creating clinically relevant policies, procedures and support materials. Familiarity with electronic health record systems (Athenahealth - preferred). Demonstrates personal initiative and leadership abilities to deal with a rapidly changing environment. Computer skills required including the Microsoft 365 Productivity Suite.

Travel may occasionally be required. Please note this position is in Conroe, Texas.

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with TitleVIIas interpreted by the U.S. Supreme Court. Sam Houston State University is an at

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