Customer Service Specialist

TireHub • Pewaukee, WI • 3h ago

Description

About TireHub:

At TireHub we move more than tires - we move businesses forward, support communities, and help keep America rolling. And behind it all? Our people. We call them Hubbers - because they're at the center of everything we do. From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes - to challenges, to each other, and to getting it done right. Visit www.TireHub.com/Careers to learn more.

Position Summary:

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.

When you say YES to something bigger:

Premium Free Hubber-Health Insurance

TireHub funded Health Savings Account

Additional benefit options including TireHub paid short/long term disability and life insurance benefits

Paid vacation and holidays

Parental leave programs

Build your financial future with 401(k) including TireHub match

Access to tire discounts, perks, and so much more!

The individual must exhibit the following core attributes of TireHub commitments:

Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we do not give up until we get to the end.

Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast.

Role Specifics:

Manage incoming customer calls and all aspects of inbound order management

Completes outbound phone calls/campaigns as assigned

Elevate unresolved customer issues to designated departments

Own follow up to customers related to inbound calls and customer requests/issues

Drive customer adoption to self-service tools through helpful communication and support

Drive communication between Sales and Operations related to customer service

Provide B2B and AR support as needed

Complete other tasks assigned by the Customer Service Lead

Performs additional responsibilities as requested*

Competencies:

Customer Focus: Building strong customer relationships and delivering customer-centric solutions

Resourcefulness: Securing and deploying resources effectively and efficiently

Drives Results: Consistently achieving results, even under tough circumstances

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Experience:

2 years minimum previous sales or customer-facing experience preferred

Demonstrated success with over-the-phone communication

Product & Industry sales knowledge preferred

Knowledge, Skills, and Abilities:

Excellent written, interpersonal, and verbal communication skills

Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics

Microsoft Office experience

Working Conditions:

Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles.

This role reports to TireHub Logistics Center in Milwaukee, WI and requires a strong in-person presence.

TireHub will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

TireHub

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