Department
Student Engagement and Wellness
About the University
Established in 1965, Metropolitan State University (MSU Denver) was founded to serve students who were underrepresented in higher education whose life paths and experiences did not fit the traditional mold. Sixty years later, the University continues to serve over 16,000 of Colorado's extraordinary and diverse students, providing them with the foundation on which to build their unique aspirations. As the third largest public institution of higher education in Colorado, MSU Denver is a model university for today's college students.
Proud of its federal designation as a Hispanic-Serving Institution that also offers graduate programs (gHSI) and the only Seal of Excelencia certified institution in Colorado, the University serves the most diverse undergraduate student population in the state, as well as the most first-generation students. Through affordable, flexible, and holistic education, MSU Denver helps students build essential skills grounded in a multicultural and global perspective that lead to undergraduate and graduate degrees, and career and life success.
At MSU Denver, we are committed to our CADRE values: Community, Access, Diversity, Respect, and Excellence. We strive to create a supportive and inclusive environment where all community members are valued and belong. Our dedication to breaking down barriers to education, fostering open dialogue, and promoting world-class scholarship ensures that we provide exceptional services and innovative learning opportunities for our students, faculty, and staff.
Position Summary
This position exists to support the daily operations of the Associate Vice President/Dean of Students at MSU Denver while working collaboratively with a team to support the 23 programs and services across Student Engagement & Well-being, a unit within Enrollment & Student Affairs. This position assists with a variety of administrative tasks to ensure the smooth and efficient operation of the unit. Reporting to the Director of Operations and Systems, the Administrative Assistant plays a crucial role in managing schedules, coordinating and preparing for meetings, and handling correspondence. This position involves strong communication, organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment. The ideal candidate will have demonstrated problem-solving abilities, a keen attention to detail, proficiency with Microsoft Office, and the ability to learn new systems, software, and tools. The candidate selected for hire will have a proven ability to work both independently and collaboratively while providing excellent customer service and building positive relationships with diverse stakeholders.
Within the Division of Enrollment and Student Affairs, we strive to create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. Rather, it requires critical inquiry and dialogue and a commitment to action. We strive to provide a foundation for all community members to achieve personal and professional success.
Responsibilities
Administrative Assistance - 55%
Provide administrative support to the AVP/Dean of Students and SEW Operations Team with calendaring, meeting requests, meeting minutes, document management and special projects as required. Coordinate with staff to avoid scheduling conflicts.
Handle incoming and outgoing executive correspondence, including emails, letters, and phone calls. Ensure timely and professional responses to inquiries or routing to appropriate personnel.
Assist in the preparation of reports, presentations, and other documents. Utilize office software to create and edit materials as needed.
Support coordination of events and meetings, including logistics and catering arrangements. Ensure all necessary materials and equipment are available.
Help organize SEW unit events, including but not limited to welcome back celebrations, semesterly acknowledgements, etc.
Assist with various projects and initiatives as assigned, allowing for flexibility based on evolving needs.
Manage logistical tasks like space organization and resource allocation within the unit.
General Office Support - 30%
Serve as the primary point of contact for students, staff, visitors and callers, providing excellent customer service and addressing a wide range of inquiries in a courteous and professional manner.
Provide administrative support for in-person/hybrid meetings, coordinating systems access, technology, software and equipment needs.
Monitor and manage unit resources, including office supplies and equipment, ensuring timely reordering and maintenance.
Maintain confidentiality of sensitive information and ensure compliance with policies.
Administrative support to the SEW Operations Team with special projects as needed.
Support maintenance and organization of operational documentation, onboarding materials, records, and shared resource repositories.
Supervision of student staff, as needed.
Communications, Resource Awareness, and Outreach - 10%
Support unit communications, including website updates, social media content, internal announcements and other records/databases. Ensure data accuracy and confidentiality.
Develop and maintain relationships with students, staff, alumni, university offices, and other key stakeholders.
Maintain a comprehensive and robust understanding of systems and structures at MSU Denver that support faculty, staff, and students.
Update and maintain records and public information within department spaces (organizational charts, listservs, records management, etc.), ensuring clear and current messaging.
Other Duties as Assigned - 5%
Contribute to various other tasks and projects that support the unit's goals, adapting to new responsibilities as needed.
Job Competencies
Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.
Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations.
Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan.
Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes.
Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, contributing to respectful and inclusive work relationships.
Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.
Required Qualifications
Demonstrated experience in administrative or office support roles, particularly in a customer service-oriented environment
Proven ability to manage schedules, coordinate meetings, and efficiently manage multiple tasks
Demonstrated experience prioritizing responsibilities and adapting to shifting priorities
Experience handling confidential information and applying discretion to sensitive situations
Ability to work and communicate effectively with individuals of all levels and with diverse populations
Preferred Qualifications
Strong organizational and time
