Job Title: Account CoordinatorJob Description
The Account Coordinator manages customer delivery orders from initial request through final dispatch, ensuring accurate data entry, timely scheduling, and exceptional customer service. This role serves as a key liaison between customers, dispatch, rail and port operations, and internal teams, using sound judgment to balance customer needs with operational requirements. The Account Coordinator also prepares reports, supports dispatch operations as needed, and contributes ideas to improve processes and overall service quality.
Responsibilities
Receive and schedule all delivery orders and requests from customers, using discretion and independent judgment when communicating customer requests, schedules, and updates to dispatch.
Enter all orders into the computer system for dispatch, including technical lines that require specialized training, transportation knowledge, and attention to detail.
Ensure rail billing is completed and in place before containers are delivered to the railroad.
Verify that in-bond documentation is properly validated with U.S. customs when required.
Confirm that bookings are released at depots for export moves and trace import containers on the rail to confirm delivery is completed by the last free day.
Prepare customer reports and tracking/tracing documents such as divisional pool reports, MDR, CNI, Daily Activity, and Dispatch Status reports.
Provide ongoing customer support by communicating delivery needs, appointment dates, and times, and by quoting rates and explaining service requirements.
Notify supervisors or management of all service failures in a timely and accurate manner.
Propose and implement practical solutions to improve overall customer service and operational efficiency.
Create and update location profiles in the computer system to ensure accurate and current information for dispatch and customer service.
Work as a dispatcher as workload, volume, and vacation schedules require, supporting day-to-day dispatch operations.
Perform data entry, email communication, and general office duties to support the smooth operation of the department.
Assist with other projects and tasks as assigned by management.
Essential Skills
Proven customer service experience in a fast-paced environment.
Experience with dispatch or scheduling and coordinating deliveries.
Strong data entry skills with a high level of accuracy.
Proficiency with Excel databases and general computer systems for order entry and reporting.
Ability to communicate customer delivery needs, appointment dates, and times clearly to internal teams and external customers.
Ability to quote rates to customers and clearly explain service requirements.
Solid organizational skills with the ability to manage multiple orders and priorities simultaneously.
Strong written and verbal communication skills, including professional email communication.
Knowledge of port and rail operations and related processes.
Familiarity with U.S. customs requirements, particularly in-bond documentation.
Understanding of the trucking and transportation industry.
Ability to exercise discretion and independent judgment when handling customer requests and scheduling decisions.
Innovative mindset with the ability to identify and suggest process improvements.
Additional Skills & Qualifications
Experience preparing customer reports and status updates such as activity reports and dispatch status summaries.
Background in logistics, transportation, or freight operations.
Comfort working with multiple internal systems for dispatch, tracking, and location profiles.
Ability to collaborate effectively with dispatch, operations, and management.
Problem-solving skills with a focus on resolving service issues and preventing recurrences.
Adaptability to shift between account coordination and dispatch responsibilities based on business needs.
Work Environment
This role is based onsite in a corporate office environment, working primarily in a cubicle setting with regular use of computers, email, and office productivity tools. The position involves frequent interaction with dispatch, operations, and customer service teams, as well as phone and email communication with customers and transportation partners. The workday follows standard office hours, with workload influenced by delivery schedules and operational volume. The environment emphasizes professionalism, accuracy, and responsiveness in supporting transportation, port, and rail operations.
Job Type & Location
This is a Contract to Hire position based out of Collierville, TN.
Pay and Benefits
The pay range for this position is $26.44 - $28.85/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Collierville,TN.
Application Deadline
This position is anticipated to close on Jul 3, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
