Application Support Engineer

Siemens • Austin, TX • 4h ago

Siemens Digital Industries Software - Mendix

Siemens Digital Industries Software is seeking a highly motivated and technically proficient Application Support Engineer to join our Mendix team. This role is ideal for an individual who demonstrates strong problem-solving capabilities, a commitment to customer success, and the ability to thrive in a dynamic, technology-driven environment.

As part of Siemens Digital Industries Software, Mendix is at the forefront of revolutionizing enterprise application development through its industry-leading low-code platform. We empower organizations to rapidly create, integrate, and deploy robust, enterprise-grade solutions. This position offers an exciting opportunity to contribute to our growing support team, providing essential technical guidance and resolution for our cutting-edge platform and applications.

What you'll be doing:

The Application Support Engineer will serve as a critical interface between our customers and the Mendix product, ensuring optimal platform utilization and customer satisfaction. Key responsibilities include:

Customer Issue Resolution: Independently manage and resolve platform and product issues for customers, addressing challenges related to application development, deployment, and integration within the low-code environment.

Technical Troubleshooting and Analysis: Conduct in-depth investigation, reproduction, and troubleshooting of reported issues. Identify suitable solutions or root causes within the Mendix platform infrastructure, runtime, and associated software components.

Stakeholder Coordination: Effectively communicate reported issues and insights to Mendix R&D, Product Management, and Customer Success Managers, ensuring efficient multi-functional coordination and contributing to product improvement.

Autonomous Decision-Making: Operate with minimal direction, exercising independent judgment and discretion to efficiently resolve customer issues and enhance their Mendix experience.

Prioritization and Time Management: Handle workload effectively, prioritizing daily tasks based on problem severity and business impact on customer Mendix applications.

Expectation Management: Establish and maintain clear customer expectations by adhering to Service Level Agreements and prioritizing reported incidents with transparency and professionalism.

What you'll bring:

We are seeking a candidate who possesses strong technical competence, excellent interpersonal skills, and a dedication to resolving complex challenges.

Education: A Bachelor of Science degree in Information Systems, Engineering, Computer Science, or an equivalent combination of education and practical experience demonstrating strong analytical and technical aptitude.

Communication Skills: Proven communication skills, both written and verbal, with the ability to articulate complex technical information clearly and concisely to diverse audiences.

Problem-Solving Acumen: Aptitude for technology and problem-solving, coupled with robust analytical skills and a commitment to continuous learning, particularly within low-code development.

Organizational Capabilities: Highly organized, adaptable, and capable of efficiently supervising and managing multiple tasks and customer cases concurrently within a dynamic support environment.

Technical Proficiency/Interest: An understanding of and keen interest in programming languages (e.g., Java, JavaScript), integration concepts (APIs, web services), relational databases (SQL), and/or public Cloud technologies (e.g., AWS, Azure, Kubernetes). Experience with low-code platforms is highly advantageous.

Customer Engagement Experience (Preferred): Prior experience in customer-facing technical support, consultancy roles, or other relevant customer service experience is preferred.

Location Flexibility: Ability to work from our Boston office a few times per year to foster collaboration and team cohesion.

Why Siemens?

At Siemens, we are committed to fostering an environment where our employees can thrive and make a significant impact. We offer:

Innovative Technology: Contribute to a leading low-code platform that is transforming industries globally.

Meaningful Work: The opportunity to directly influence customer success and contribute to a product that delivers tangible value.

Professional Development: A culture that promotes continuous learning, professional growth, and staying abreast of technological advancements.

Collaborative Environment: A supportive, agile, and inclusive team where contributions are valued, and collaboration is integral.

Comprehensive Benefits: The salary range for this position is $110,000 to $130,000 and this role is eligible to earn incentive compensation. The actual compensation offered is based on

the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits

available in your country via the link: Benefits | Siemens Digital Industries Software (https://jobs.sw.siemens.com/benefits/)

Join Our Team!

We invite qualified candidates to apply for this challenging and rewarding opportunity to contribute to a world-class team.

LI-LB1 #saas

Job Family : R&D

Req ID : acd9f6de-8c4a-4226-b5fc-c164ebe39760

Siemens

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