Customer Service Representative

Robert Half • Chicago, IL • 2h ago

Description We are looking for a Customer Service Representative to support credit union members from our Illinois location in a fast-paced inbound contact center environment. This is a contract opportunity with the potential to become permanent for someone who brings professionalism, dependability, and a service-first approach to every interaction. The person in this role will help members with account-related questions, explain available products and services, and contribute to a positive experience during a period of increased member activity.

Responsibilities:

Respond to incoming calls from credit union members and provide accurate, courteous assistance with routine account and service inquiries.

Guide members through questions related to balances, account activity, and available financial products while maintaining a calm and supportive tone.

Deliver thoughtful service to a diverse member base, including individuals who may require extra patience and clear communication.

Navigate multiple screens and internal applications efficiently to research information, document interactions, and complete service tasks.

Maintain detailed and accurate records of member conversations and follow established procedures for call handling and issue resolution.

Support the team during elevated call volume by managing requests efficiently and helping ensure consistent member service levels.

Participate fully in onboarding, orientation, and role-based training to build product knowledge and operational readiness.

Work a schedule that includes weekday shifts and two Saturday mornings per month, with adjusted time during the week to remain within standard hours. Requirements - Previous experience in inbound customer service, call center support, or a similar high-volume service environment.

Strong verbal communication skills with the ability to explain information clearly and professionally.

Demonstrated patience, empathy, and a customer-focused mindset when assisting members with varying needs.

Comfortable using multiple computer screens and learning several software systems at the same time.

Reliable attendance and consistent punctuality in a team setting that depends on schedule adherence.

Ability to manage competing tasks efficiently while maintaining accuracy and attention to detail.

Experience in banking, financial services, or a credit union setting is preferred.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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