This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13533264

Nova Driving School is seeking three (3) highly motivated and qualifiedCustomer Service Representativesto join our team in Chicago for our upcoming peak season. Candidates will serve as the primary point of contact for our students and clients, handling inquiries, processing enrollments, and ensuring a seamless, welcoming experience. This role is crucial formaintaininghigh levelsof client satisfaction and supporting the daily efficiency of our front-facing operations during our highest volume months.

Responsibilities & Duties:

Respond to customer inquiries via phone, email, and in-person

walk-insregardingdriving lessons, scheduling, and pricing.

Update andmaintainthe schools client database within the CRM system,

ensuring that all contact information and service history areup-to-datetofacilitateeffective follow-up with prospective students.

Assiststudents with the registration and enrollment process for

various driving courses.

Identifyopportunities to offer supplementary services to

studentssuch asadditionaldriving lesson packages, advanced defensive driving courses, or license applicationassistanceduring the enrollment process.

Maintainaccuraterecords of student schedules, payments, and

documentation.

Accurately process payments using the point-of-sale system, issue

receipts, and perform end-of-day cash reconciliationin accordance withcompany financial security protocols.

Address and resolve customer service issues or complaints in a

professional,timelymanner.

Proactivelysolicitfeedback and reviews from students upon course

completion, and relay suggestions or positive testimonials to management to contribute to ongoing service quality improvements.

Support the office administration team with general clerical tasks

tooptimizeworkflow efficiency.

Nova Driving School

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