Customer Service and Operations Manager

Robert Half • North Liberty, IA • 2h ago

Description

Robert Half is partnering with a well-established organization in the distribution space to hire a Customer Service and Operations Manager. This role is responsible for leading all aspects of the customer service function, including team leadership, order management, and cross-functional coordination with sales, warehouse operations, and vendors.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and enjoys balancing team management with operational execution.

Key Responsibilities

Lead, manage, coach, and develop a team of Customer Service Representatives and purchasing personnel

Oversee end-to-end order processing, including order entry, pricing verification, and invoicing

Collaborate closely with sales, warehouse operations, and vendors to ensure seamless service delivery

Act as the primary escalation point for customer issues and drive timely resolution

Support warehouse coordination including shipment prioritization, inventory handling, and problem-solving

Review and manage inventory activities including adjustments, transfers, returns, and reconciliations

Ensure accurate documentation and compliance with shipping, receiving, and billing processes

Maintain and update inventory records and oversee year-end reconciliation efforts

Operations & Office Oversight

Coordinate shipping and receiving processes, including documentation and inventory commitments

Work within ERP systems for order management, inventory tracking, and reporting

Approve vendor invoices and manage petty cash reconciliation

Serve as ISO coordinator and support compliance-related initiatives

Act as liaison with external partners such as warehouses and property management

Requirements

Qualifications

3+ years of customer service experience, preferably within distribution, logistics, or a related industry

Previous leadership or supervisory experience

Strong working knowledge of order entry, inventory management, and ERP systems

Familiarity with DG (Dangerous Goods) systems and shipping/warehousing regulations is a plus

Excellent communication, problem-solving, and organizational skills

Ability to manage multiple priorities in a fast-paced, detail-oriented environment

-Education

High school diploma or GED required

Associate's degree (or equivalent experience) preferred

Why This Role?

High-visibility leadership position with cross-functional impact

Opportunity to improve processes and drive team performance

Stable organization with strong operational footprint

Ability to work 1-2 days a week from home

If you're a hands-on leader who enjoys improving customer experience while staying close to operations, we want to connect with you.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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