Position Description & Qualifications
Serco-NA has an opening for an Action Officer to support an active contract with the U.S. Navy in the Washington, DC area
If you seek a rewarding, high profile and challenging position supporting projects for the US Navy- Serco has a wonderful opportunity for you! This position will be on a dynamic team, supporting Team Submarine. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.
As an Action Officer, you will be on a dynamic team providing technical and programmatic support to the AUKUS Integration & Acquisition U.S. Program Office, Strategy and Solutions Directorate at the Washington Navy Yard in Washington, DC! The NAVSEA AUKUS Program within Team Submarine is responsible for providing integrated support to the Australian Nuclear-Powered Submarine Initiative.
In this role, you will :
Report to and provide counsel for a Navy executive/senior level manager O-6/GS-15.
Manage the Program Office Action Tracker for various personnel and tasks, including clerical, administrative, logistical support, and information technology personnel. Be familiar with a variety of the program office's technical efforts, internal practices and procedures, and both internal and external stakeholders.
Facilitate development, implementation, and revision of work procedures and standards with key stakeholders across multiple organizations to improve efficiency and effectiveness of assigned operations.
Assist in ensuring compliance of program office personnel with established program office standards.
Office Management; organize and manage office operations and procedures, including scheduling, correspondence, filing, developing policy, and data entry to ensure efficient day-to-day operations.
Document Preparation; prepare, proofread, and edit documents, presentations, and reports to support business processes and project objectives.
Meeting Coordination; schedule and coordinate meetings, including preparing agendas, taking minutes, and tracking action items to ensure effective communication and follow-up.
Travel and Expense Management; arrange travel logistics and process travel expense reports, ensuring adherence to company policies and procedures.
Communication Support; act as a point of contact for internal and external communications, including handling inquiries, directing calls, and distributing correspondence.
Project Assistance; provide administrative support to various projects, including maintaining project documentation, tracking progress, and assisting with project-related tasks as needed.
Record Keeping; maintain accurate records and databases, ensuring data integrity and confidentiality, in compliance with company policies and government regulations.
Supply Management; manage office supplies inventory, ensuring the availability of necessary materials and placing orders as needed.
To be successful in this role, you will need:
An active Secret clearance
U.S Citizenship required
A Bachelor's Degree (or a High School Diploma/GED with minimum 8 years of experience in a government or defense-related environment)
A minimum of 4 years' experience in a government or defense-related environment
Excellent written and oral communications skills
Strong organizational, communication, and multitasking skills with the ability to prioritize tasks and work under deadlines
Ability to work independently, make independent decisions, and be part of a cohesive team
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Teams, and Microsoft SharePoint, and general technical proficiency
Ability to interact with senior management on complex technical issues
Ability to work both in a team environment and independently, and often under short, multiple deadlines
Ability to be a team player, work well with others and contribute positively to work/team environment while continually seeking ways to enhance contribution to the team. Have a strong customer support mindset
Reporting to work at the Navy Yard 5 days a week except for government holidays is expected with occasional exceptions
Ability to travel up to 10%
Additional desired experience and skills:
Active NMCI/Flankspeed account and CAC (Common Access Card) are a plus.
Work experience in the Navy and specifically within Team Submarine or submarines in general.
Experience with the Defense Travel System (DTS).
Experience managing Visit Access Requests (VAR) using the Defense Information System for Security (DISS).
Experience managing SAAR/account requests in Enterprise Data Warehouse (EDW) for Flankspeed, NMCI, NNPI, and SIPR accounts.
Desired knowledge of DoD policies, NAVSEASYSCOM/Team Submarine policies and procedures.
Experience leading a project and interfacing with an end item customer.
Knowledge of Program Management, including the acquisition process, the budgeting process and Navy program execution.
Active-Duty Experience in the submarine or yeoman service preferred.
Recent experience in Team Submarine would be ideal.
Experience in supporting Navy or DoD-related programs are a plus.
Familiarity with government contracting processes.
Knowledge of document management systems.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract @type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
