Compensation
$
Hours Per Week
40
Number Of Positions
1
Job Description
Treasury Management Support Specialist
*Position is not eligible for remote work.
Job Code
TMGMTSSP
Job Family
Supervisory
No
Job Description Title
External
Job Summary
The Treasury Management Support Specialist will be responsible for supporting and servicing commercial relationships. This position will provide customer technical support and complete new account related documents, installation of equipment, set-up and training for all Treasury Management products.
Essential Functions, Duties and Responsibilities include, but are not limited to:
Develops a thorough knowledge of all treasury management products and services through completion of extensive training and maintains a high level of awareness and understanding of new technologies and competitive treasury management solutions
Ensures client satisfaction by responding promptly and positively to customer inquiries and requests; takes initiative in resolving problems and issues independently or escalating to appropriate personnel
Serves as Customer Service Representative for opening new accounts for customers
Reviews and prepares paperwork required for any of the following functions: account analysis, account reconciliation, Automated Clearing House (ACH) direct deposit and debit services, on-line wire transfer, Electronic Data Interchange reporting, sweep account processing, line of credit sweep processing, zero balance account processing, digital banking, National Automated Clearing House Association (NACHA) file formatting and file upload testing, Remote Deposit Capture, Merchant Services, and Positive Pay service
Develops an understanding and ability to discuss all treasury management product functions, technology, and pricing
Develops an understanding of all treasury management product systems that include but are not limited to account analysis, digital banking, ACH file format and upload, on-line wire transfer, Electronic Data Interchange reporting, Remote Deposit Capture, Merchant Services, Lockbox, Insured Cash Sweep, CDARS, Procurement Cards, Payroll Cards, Fraud Anomaly Detection digital banking, file upload, Remote Deposit Capture, Merchant Services, ACH Blocks/Filtering, Positive Pay, zero balance and line of credit sweep processing, and all other processing environments
Troubleshoots technical calls and performs research for clients
Assists with testing, implementation, and customer rollout for all treasury management products including upgrades and new features
Performs remote deposit equipment repairs and replacements
Maintains customer files and customer database to ensure up-to-date contracts and agreements via execution and imaging
Assists with annual review of ACH Limits and Remote Deposit Capture compliance
Responds to client calls for Merchant Services when representatives are unavailable; troubleshoots calls and refers to TIB for resolution, if necessary
Cross-trains to perform daily and periodic tasks of the Treasury Management Support Team Lead
Education, Experience and Qualifications
Education
Required/Preferred
Education Level
Description
Required
High School or GED
Preferred
Associate Degree
Degree in business, finance, or related field preferred
Years of Experience
Minimum
Comments
2
Two (2) years of relevant experience required
License / Certification
Required/Preferred
License / Certification
Description
Required
Independence Bank Customer Service Representative Certification within 6 months
Preferred
Accredited Automated Clearing House Professional (AAP)
Preferred
Accredited Payments Risk Professional (APRP)
Additional Qualifications
Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months
Requires completion of CSR Foundations training within three (3) months
Core Competencies
Strong customer service skills
Problem solving and judgement skills
Oral and written communication skills
Ability to multi-task
Detail oriented
Ability to work as a part of a team
Mathematical skills
Computer skills
Working Conditions
Working Conditions
Indoors, environmentally controlled position with usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.
Travel Requirements
Requirement
Frequency
No travel required
Never or Rarely
Mandatory Vacation
Position requires incumbents to be off work for a minimum of five consecutive business days
Physical Requirements
Requirement
Frequency
Sitting (remaining in a seated position)
Constantly
Standing (remaining on one's feet in an upright position without moving about)
Occasionally
Walking (moving about on one's feet)
Occasionally
Lifting (raising or lowering an object from one level to another)
Never or Rarely
Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)
Occasionally
Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)
Never or Rarely
Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)
Never or Rarely
Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)
Constantly
Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)
Occasionally
Stooping (bending downward and forward by bending spine at the waist)
Never or Rarely
Squatting/Crouching (bending body downward and forward by bending legs and spine)
Never or Rarely
Kneeling (bending legs at knees to come to rest on knee(s))
Never or Rarely
Crawling (moving about on hand and knees or hands and feet)
Never or Rarely
Climbing (ascending or descending ladders, stairs, ramps)
Never or Rarely
Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)
Frequently
Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)
Frequently
Near Visual Acuity (clarity of vision at approximately 20 inches or less)
Frequently
Far Visual Acuity (clarity of vision at approximately 20 feet or more)
Occasionally
Additional Physical Requirements
Place of Work
On-site
Requisition ID
20875
