Conventional Claims QC Analyst

U.S. Bank • Owensboro, KY • 16h ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Job Summary

The QC Claims Analyst is responsible for performing independent quality control reviews of Conventional and GSE mortgage claims to ensure compliance with investor guidelines, internal procedures, and control requirements. This role plays a key part in risk mitigation, audit readiness, and the timely recovery of claim proceeds.

Key Responsibilities

Perform daily quality control reviews on Conventional and GSE claims, including modifications, non-liquidated claims, REO, short sales, deferments, servicing transfers, and mortgage insurance claims

Validate claim accuracy, documentation completeness, coding, and investor compliance

Execute required QC sampling rates based on claim @type and risk level

Identify errors, trends, and control exceptions; document findings and corrective actions

Support control reviews related to aging receivables and unpaid claims

Maintain audit-ready documentation and evidence

Escalate unresolved issues in accordance with procedures

Partner with Claims Analysts, Supervisors, Business Analysts, and Risk/Audit teams as needed

Assist with procedure clarification and continuous process improvement efforts

Basic Qualifications

High school diploma or equivalent

Five or more years of experience in administrative support activities

Preferred Qualifications

Experience in mortgage claims, quality control, or a related default servicing function

Strong attention to detail and documentation accuracy

Ability to interpret and apply investor and insurer guidelines

Comfortable working independently in a production-driven environment

Proficient with Excel and internal reporting tools

Experience with FNMA and FHLMC claims

Prior QC, audit, or control review experience

Familiarity with MSP and LEAP forms

Experience working in a regulated or audit-focused environment

Location Expectations

This position is a hybrid role which has weekly onsite attendance requirements of 3+ days a week in our Owensboro, KY - Tamarack Rd Hub.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.87 - $27.84

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

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