Overview
The Critical Facility Technician II, HVAC is a hands-on mission-critical technician responsible for operating, maintaining, troubleshooting, and documenting mechanical infrastructure in a data center or similar critical-environment facility. This role supports high-availability operations where cooling, environmental controls, safety practices, and procedural discipline protect the critical load. The Level II technician performs preventive and corrective maintenance, responds to alarms and emergent issues, supports approved MOP/SOP/EOP execution, coordinates with vendors, and escalates risks to site leadership or senior technicians when required.
Critical Competencies:
Critical-environment judgment: understands that small actions can affect uptime, customer load, and site availability.
Procedural discipline: follows approved MOPs/SOPs/EOPs and escalates when conditions change.
Troubleshooting ability: can diagnose mechanical, controls, and supporting electrical issues within level of experience and escalate appropriately.
Ownership: completes work accurately, documents thoroughly, and communicates status and risk.
Teamwork: supports senior technicians, vendors, and operations leadership while continuing to build technical depth.
Customer focus: works professionally in a high-security, high-expectation data center environment.
Physical and Work Environment Requirements:
Ability to work in mechanical rooms, rooftops, data halls, exterior yards, and active construction or maintenance environments.
Ability to lift, carry, push, and pull tools, parts, and equipment as required by site policy.
Ability to stand, walk, climb ladders, kneel, bend, and work in hot, cold, noisy, or confined environments as needed.
Ability to wear required PPE and comply with all safety and security requirements.
Ability to work rotating shifts, nights, weekends, holidays, overtime, and emergency call-ins as assigned.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Frontline.pdf)
ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 91E, 91C, EM, HT, MK, DC, 1161, 1341, 3E1X1
Responsibilities
Operate, monitor, and maintain mission-critical HVAC and mechanical systems supporting data center uptime, including CRAC/CRAH units, AHUs, DX systems, chillers, cooling towers, pumps, humidification, economizers, leak detection, and related controls.
Perform preventive maintenance, corrective maintenance, daily rounds, assigned work orders, and approved emergency repairs without impact to the critical load or customers.
Use BAS/BMS, CMMS, and site monitoring tools to track alarms, environmental conditions, equipment status, work orders, readings, trends, and maintenance documentation.
Troubleshoot HVAC, mechanical, and controls issues within Level II scope; escalate abnormal conditions, risk, or work outside approved procedures to senior technicians or site leadership.
Execute MOPs, SOPs, EOPs, LOTO, permit-to-work, change-control, housekeeping, SDS, and safety requirements with strict procedural discipline.
Support emergency response, drills, incident documentation, vendor escorting, break/fix activities, commissioning support, and maintenance coordination while maintaining personnel safety and site availability.
Maintain accurate PM records, field service reports, CMMS updates, regulatory records, and customer-facing documentation in accordance with company, customer, EPA, city, state, and federal requirements.
Communicate professionally with customers, vendors, contractors, site leadership, and internal teams; support knowledge transfer, reliability improvement, energy efficiency, cost control, shift coverage, overtime, and other duties as assigned.
Qualifications
3+ years of commercial or industrial HVAC experience, with strong troubleshooting ability on mechanical systems and controls.
Experience in data center, colocation, hyperscale, critical manufacturing, clean-room, hospital, telecom, utility, or similar critical-environment operations preferred; direct data center HVAC experience is highly valued.
Hands-on experience with CRAC/CRAH units, AHUs, DX systems, chillers, cooling towers, pumps, motors, BAS/BMS, and related mechanical infrastructure.
Ability to safely troubleshoot equipment using hand tools, meters, test equipment, OEM manuals, wiring diagrams, schematics, MOPs, and established procedures.
Working knowledge of MOPs, SOPs, EOPs, PM standards, CMMS documentation, LOTO, SDS, housekeeping, and mission-critical safety practices.
Mechanical aptitude with basic electrical competence, including three-phase motors, starters, VFDs, sensors, relays, and basic circuits.
EPA 608 Certification, valid driver license, high school diploma or GED, and ability to meet age and licensing requirements for the work location.
Basic computer skills and strong verbal/written communication skills for work orders, shift turnover, customer updates, and equipment-risk documentation.
Preferred Qualifications:
5+ years of commercial or industrial HVAC experience, ideally at journeyman or near-journeyman level.
2+ years of direct data center, hyperscale, colocation, or mission-critical facility operations experience.
Experience with major HVAC/OEM platforms such as AAON, Liebert/Vertiv, Stulz, Trane, Carrier, York/JCI, Daikin, Mitsubishi VRF, Bosch WSHP, or similar systems.
BAS/BMS/DDC experience, including alarm response, trending, control sequences, sensor validation, and approved setpoint changes.
REQNUMBER: 157362
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
