Within Accenture's Utilities (Energy Retail and Customer Experience) Practice, We use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.
In Accenture Consulting we work with C-suite executives, leaders and boards of the world's leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization's total enterprise reinvention.
Benefits of Working at Accenture:
Impactful Projects with Leading Clients: Opportunity to partner with top-tier clients in the CNR Industry on transformative projects.
Collaborative Work Culture: Join a dynamic and collaborative environment that values professional growth and development.
Competitive Compensation and Benefits: Enjoy a rewarding compensation package, including extensive benefits.
Key Responsibilities:
Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture's Utilities practice in sales pursuits.
Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work
Here's what you need:
Minimum of 5 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery
Minimum of 3 years of functional experience with either an SAP or Oracle platform.
Expertise in Meter to Cash operations, functions, and technologies.
Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements)
Bachelor's degree or equivalent work experience.
Ability to travel as needed.
Bonus Points If:
You have at least 2 years of experience in an advisory or consulting role
Professional Skill Requirements:
You improvise and adapt to lead clients and teams through change and ambiguity
You've gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/01/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)
Role Location Annual Salary Range California $94,400 to $293,800 Cleveland $87,400 to $235,000 Colorado $94,400 to $253,800 District of Columbia $100,500 to $270,300 Illinois $87,400 to $253,800 Maine $80,400 to $216,200 Maryland $94,400 to $253,800 Massachusetts $94,400 to $270,300 Minnesota $94,400 to $253,800 New York $87,400 to $293,800 New Jersey $100,500 to $293,800 Virginia $87,400 to $270,300 Washington $100,500 to $270,300
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