Job Title: Customer Service Representative
Job Description
This role offers an opportunity for a highly motivated, customer-focused professional to join a growing organization as a Customer Service Representative. You will ensure customers receive prompt, accurate, and courteous service by handling inquiries, processing orders, resolving issues, and supporting logistics and inventory activities. You will collaborate closely with internal teams to deliver a seamless customer experience while contributing to continuous improvement in customer service processes.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
Accurately enter, update, and manage customer orders in the system to ensure prompt fulfillment and on-time delivery.
Resolve customer issues and concerns by identifying root causes, providing appropriate solutions, and escalating to relevant departments when necessary.
Develop and maintain a strong understanding of the company's wood protection products to provide accurate information, recommendations, and guidance to customers.
Document customer interactions, transactions, issues, and feedback thoroughly and accurately for reporting, analysis, and process improvement.
Collaborate closely with sales, logistics, production, and other internal teams to ensure a seamless and positive customer experience from order placement through delivery.
Suggest and support the implementation of process improvements to enhance customer service quality, efficiency, and overall customer satisfaction.
Coordinate transportation by scheduling and managing shipments, and communicating with suppliers, carriers, and delivery drivers to ensure timely and accurate deliveries.
Monitor and track inventory levels, oversee the flow of goods, and communicate any discrepancies or issues to maintain efficient operations.
Provide administrative support related to order entry, invoicing, documentation, and other customer service activities as needed.
Manage a high volume of order entry and invoicing while maintaining accuracy, organization, and attention to detail.
Participate in team meetings and contribute ideas to support a collaborative, customer-centric culture.
Essential Skills
High school diploma or equivalent.
1-2 years of experience in customer service, preferably within a manufacturing or product-based company.
Experience working in a high-volume environment with significant order entry and invoicing responsibilities.
Strong customer service skills with a customer-centric mindset and a passion for helping others.
Excellent communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers and colleagues.
Strong problem-solving abilities and high attention to detail.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Ability to work both independently and as part of a team.
Adaptability and a positive attitude toward change.
Additional Skills & Qualifications
Experience with SAP Business One (SAP B1) or similar ERP systems such as Sage.
Experience using customer relationship management (CRM) software.
Background coordinating transportation and logistics, including working with suppliers, carriers, and delivery drivers.
Experience tracking inventory levels and overseeing the flow of goods.
Administrative support experience involving documentation, order processing, and invoicing.
Interest in working with products related to wood protection and coatings.
Desire for professional development and career advancement within a growing organization.
Work Environment
This position is 100% on-site, working Monday through Friday from 8:00 a.m. to 4:30 p.m. You will join a laid-back, supportive environment that strives to remain low stress despite a busy workload and high volume of orders. You will work closely with a small, collaborative team that includes another Customer Service Representative and a buyer. The role reports into procurement leadership, with direct, day-to-day support provided during the training period and beyond. The company focuses on wood protection products and operates in a setting that values innovation, sustainability, and exceptional customer service. The culture emphasizes growth, collaboration, and customer satisfaction, and offers benefits such as competitive compensation, health, dental, and vision insurance, a 401(k) plan with company match, paid time off and holidays, and opportunities for professional development and career advancement.
Job Type & Location
This is a Contract to Hire position based out of Buffalo, NY.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Buffalo,NY.
Application Deadline
This position is anticipated to close on Jun 30, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
