Account Support Analyst- SES

Highmark Health • Denver, CO • 4h ago

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job provides account support activities associated with the quoting, set up, implementation, and administration of groups and accounts. May provide assistance with standard and/or non-standard benefit implementation tasks. May identify and resolves problems related to benefit interpretations, non- standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. The incumbent may have direct interaction with producers, clients and sales reps to ensure complete quoting, set up, implementation, on-going service and all renewal activity. The incumbent has foundational knowledge and experience, is building higher-level knowledge and skills, and makes independent contributions to projects.

ESSENTIAL RESPONSIBILITIES

Load and maintain group information and benefit files. (20%)

Interact and provide support activities to Account Managers and/or Sales Executives. (20%)

Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients. May coordinate meetings, projects, implementations with clients and core partners. (20%)

Handle error management and ensure files are corrected. (20%)

Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates. (10%)

May assist with training new employees. (10%)

Other duties as assigned or requested.

EXPERIENCE

Required

1 years of relevant, progressive experience in the area of specialization.

Preferred

Experience in health care, insurance or sales

SKILLS

Knows and applies principles, practices and processes within the specific field or discipline. Building higher-level benefit/operational/implementation knowledge and skills. Gathers and analyzes information, designs and tests solutions to problems, and formulates plans.

Performs work that is varied and somewhat difficult. Solves a range of problems by analyzing possible solutions using standard processes.

Demonstrates basic knowledge in the systems utilized for client quoting, maintenance, setup, and implementation. Applies this knowledge to drive system enhancements, process improvements, and the testing of new functionalities.

Ability to manage multiple tasks and priorities

Strong communication skills- written and verbal

Demonstrated problem solving skills

Self-motivated and ability to work with minimal direction

Knowledge of Highmark products, services, and processes

EDUCATION

Required

High School/GED

Preferred

Associates

LICENSES or CERTIFICATIONS

Required

None

Preferred

Producer License- Accident & Health

Language (Other than English):

None

Travel Required:

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based or Remote Position

Physical work site required

Frequently

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$23.16

Pay Range Maximum:

$35.88

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J282380

Similar Jobs

Animal Caretaker - Research

Veterans Affairs, Veterans Health Administration • Aurora, CO • 21min ago

Summary Employee will serve as an Animal Caretaker within the Veterinarian Medical Unit (VMU) located at the Veterans Affairs Colorado Healthcare System, Aurora, CO. Responsibilities The primary purpose of this position...

21min ago

Go to Apply

Air Conditioning Equipment Mechanic

Veterans Affairs, Veterans Health Administration • Aurora, CO • 25min ago

Manufacturing & Warehouse

Summary This position serves as an Air Conditioning Equipment Mechanic within Facilities Management Service (FMS) at VA Eastern Colorado Health Care System (VAECHCS), to include the Rocky Mountain Regional VA Medical Cen...

25min ago

Go to Apply

Manager Medical Drug Strategy Operations

Highmark Health • Denver, CO • 1h ago

Hospital & Medical

Company : Highmark Inc. Job Description : JOB SUMMARY This job will provide direction and oversight to staff members for the end-to-end operations management of Highmark's traditional and innovative drug value strategy f...

1h ago

Go to Apply

Manager, Sales Operations (West)

Invenergy • Denver, CO • 1h ago

Management & Administrative

Invenergy is North America's largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that incl...

1h ago

Go to Apply

Manager, Operational Excellence

Prologis Management • Denver, CO • 1h ago

Management & Administrative

At Prologis, we don't just lead the industry-we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global comm...

1h ago

Go to Apply

Corporate Operations Manager - Certificates of Insurance (COI)

MMC Corp • Denver, CO • 1h ago

Finance, Accounting & Banking

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposef...

1h ago

Go to Apply

Analyst, Functional Transformation SAP

Deloitte • Denver, CO • 2h ago

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join...

2h ago

Go to Apply

Avionics Technician IV

Sierra Nevada Company, LLC • Centennial, CO • 2h ago

IT & Engineering

Are you a highly-skilled avionics professional ready to take your aviation career to next level? Join our team! As an Avionics Technician IV, you will supervise avionics maintenance teams and oversee the most complex dia...

2h ago

Go to Apply

Avionics Technician IV

Sierra Nevada Company, LLC • Centennial, CO • 2h ago

IT & Engineering

2h ago

Go to Apply

Avionics Technician IV

Sierra Nevada Company, LLC • Centennial, CO • 2h ago

IT & Engineering

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)